希爾頓逸林酒店-鳳凰城吉爾伯特(DoubleTree by Hilton Hotel Phoenix - Gilbert)

We booked a 4 day stay. Our room wasn’t entirely ready for us. Only a couple towels and no wash cloths or bathroom products. They didn’t clean the room unless asked - and when we did ask we weren’t given fresh towels. The next time we asked for our room to be cleaned, they didn’t even come clean it, we had to call the front desk at 11pm so get some towels. Disappointing for a Hilton.

The word terrible is just the start of how I will describe the condition of this hotel and the room they offered. Thank goodness for the Manager who worked hard to help try and get me a refund from ******* on this deal. I'm still waiting on that. But I know for a fact she didn't change us anything for the reservation cancellation. She also worked for over a half hour on the phone in the gauntlet that is *******'s 3rd party reservation system to try and make sure that we we're not charged. The fact is if this refunded doesn't show up (because we didn't stay, the picture of the room was a total misrepresentation, and the fact I made another reservation through ******* while standing in the lobby of this hotel for the next 2 nights at a nearby hotel). I will be closing my ******* account once and for all. As much as I love the many positiv benefits ******* offers; their system is so horrible and unresponsive to this kind of situation! The shame here is all on Hilton though, for having a place like this with there name on it! Honestly I can't hardly believe it even though I experienced it first hand! I've never have seen a picture of a room so ill matched to the condition of the condition and look of a room! Wow (in the bad way!).

Exterior and Lobby seem nice but that changes as elevator flooring is torn and peeling and rooms are just pretty old and worn looking. The bathtub had large chips in the finish and large rust stains. The furniture was really dated and just seemed pieced together. Sticky fingerprints on the desk. Expected better.

The property was nice, but the room looked NOTHING like what was in the pictures. Also, the restaurant was not really a restaurant. We ordered food instead.

It was convenient to my daughters house. Anything you could possibly need is within the surrounding area.

We didn’t have pillow case in our room. The room felt hollow and quiet, almost incomplete. Because there’s floor instead of carpet, I could hear every single movement from the person above me. No complimentary breakfast. The staff was great and accommodating.

This is an outdated hotel with obvious signs of where and much older furnishings. For example, there was cracks in the tub and rusting on the bathroom floor. It wasn't the worst place I've ever stayed but I definitely had to adjust my expectations quickly when I walked in the room.you have to pay for coffee in the morning as well which is interesting

Staff very nice and helpful! Hotel was clean but a bit tired. Room was fairly basic, but clean and tidy. Bathroom lights very dim. Price was decent so all in all the experience was fine.

This was a bait and switch hotel. Shoes beautiful rooms with two queen beds and our room was awful. I couldn’t believe they were associated with Hilton hotels. The bathroom tub leaked all over the floor. Not enough lighting in the room. Floors were dirty. Don’t waist your $$$