納爾遜曼德拉廣場命運蘇格蘭公寓(Destiny Scotland Apartments at Nelson Mandela Place)

I purchase the accommodation via Trip.com. Trip.com did not use my email address or telephone number with my booking with the supplier. The access code to the front door of Destiny Scotland Apartments at Nelson Mandela Place is the last 4 numbers of the provided telephone number as a result my wife and I were locked out on a bitterly cold and wet Glasgow evening. After using the intercom, for assistance, the CSO refused to entry because my security details, email and telephone number, did not match. Luckily my friend was also staying at the same apartment and we used her access code to enter the lobby and get out of the freezing weather. The next morning, I rang Destiny Scotland Apartments to discuss last nights debacle, but Nima, the customer service manager was unsympathetic, dismissive, arrogant and rude. It was obvious by the conversation that this was not the first time that this had happened as she asked if I had used a third party travel agent and that I should have booked directly with them. I raised that, given the multiple incidences, that Destiny Scotland should email their resellers to confirm the correct procedures, Nima huffed back, that they have thousands of resellers and that it was my responsibility. I also mentioned that it was a multi storey building and that there were no lifts and that this should be mentioned in there listing as my friend is a 86 year old grandmother who had to unpack her overnight bag and carry the contents up in multiple smaller loads. Nima snapped back saying that is was an old building and lifts were not an expectation. This is 2023 and I have been to many old buildings with multiple lifts. The lack of empathy and wiliness to assist and blaming the customer is not on. While paying my way through university at a 5 star international hotel, my supervisor told me that the job description was in the name Hospitality and to be above all else HOSPITABLE. There are better options elsewhere.

As Central as it gets in Glasgow, but still quiet with good double glazing and windows that open fully! Easy access, all code-based. Apartment so well spec'd out, even the lighting was perfect. Super-comfortable bed, and kitchen area had everything - d/w, w/m and fridge. Could not fault this place, highly recommended. Great communication from their central office, who also made sure to warn of stairs, no lift. Just loved this place.

很棒的公寓，在抵達前與 Destiny 進行了良好的溝通，提供了訪問詳細信息，非常現代，乾淨得一塵不染，一流的設施，淋浴很棒，非常中心，物超所值，沒有看到電梯，所以可能不適合那些可能會在樓梯上掙扎

My friend and I had a fabulous stay in this beautiful apartment to celebrate St Patricks weekend. Excellent location, brilliant communication from staff via telephone and a thoroughly clean apartment…no complaints whatsoever.

Ideal location for exploring Glasgow - steps from Buchanan Street and the First bus 500 from the airport (stop #3). Check-in was ridiculously easy. The apartment itself is stylish and so well-equipped you could easily live there, and even had gorgeous toiletries. Very spacious, lots of light from the huge windows. Would stay here again in a heartbeat.

Great apartment right in the middle of the city centre. Easy access to shopping, eating and entertainment. Excellent accommodation, clean and spacious flat. Very comfortable -we’ll recommend.

你找不到比這更好的位置了。 6/7 分鐘到中央車站。少到皇后街。 2分鐘到地鐵。這裡附近有很多酒吧和餐館。我們喜歡住在這裡。輕鬆入住。沒問題。公寓本身擁有所需的一切。毛巾。杯子。眼鏡。盤子。洗碗機。洗衣機。等等等等

The reviews about the place were all very accurate. The place was clean and ideally located near transportation, dining, and shopping. Although the space is small, it didn't feel like it because of the high ceilings. And the curtains kept out the light to help with jet lag. Since the apartment is located on the 4th floor (yes, there are 80 steps), it was a bit warm. There is no cross-circulation so the small fan was helpful. The bathroom light had an automatic switch that went off even when you were in the shower so be aware. And it was occasionally noisy late at night on the weekends (the sound echoes on the buildings), but we were still able to sleep. The heat and occasional noise isn't enough for me to lower my rating of this ideal place due to its perfect location and cleanliness.

My stay was amazing, this apartment was incredible. Extremely clean, easy check in and check out. Beautiful modern property