When we arrived, the room smelled like cigarettes. We requested a nonsmoking room. The main light in the living room was out, so I had to request that someone come and change out the light bulb. The towels in the bathroom had mascara stains on them, so we had to ask for replacement towels (and they only do room service every other day). The AC is very noisy. The phone in the room is also not great - half the time, I could not hear what the person at the front desk was saying. Finally, and this was the worst, the couch is supposed to accommodate people to sleep since it's a sofabed. When I pulled it out, there were crumbs and stains all over it. The crumbs also spilled on the floor. I called down to get help and no one cleaned it up. So, we could not use the couch for sleep.
翻譯