格倫維尤萬怡酒店

The Marriot Courtyard in Glenview is NOT the place anyone should stay at. Upon check in the staff was rude and treated me like an ***** for checking in at 9 am. I explained to the staff that I had booked the room for and paid the previous day (Friday 6/10) in order to ensure that we would be able to enter the room once our plane landed on 6/11. Once the staff member pulled up my reservation and finally listened to me she said “you’re already checked in so you just need a key?” In a rather rude tone to which I replied “I’m unsure of your process but yes just give me my room key so I can go”. I confirmed with the worker that we had a crib for my son to sleep in in the room due to us all immediately needing a nap, she confirmed that it was there and she saw the notes on my account asking for one. Upon entering our room my fiancé and I saw it was in disrepair, it was a “renovated “ hotel, yet the baseboards in our room where not straight they where warped from what we assumed to be water damage, along with a large crack/ hole in our bedroom wall. Under the two air conditioning units was about a 3 in high gap that ran the whole length of the unit filled with spider webs and every other guests dirt and grime. I found the crib that was supposed to be in my room was not there so I called the front desk and told the worker there was no crib and I need one for my 2 year old to nap, she said one would be there immediately. The ottoman had stains on it along with the pull out couch. I searched the room for sheets for the pullout couch since that is where my 2 daughters would be sleeping. There was none. I called the front desk where the once again rude woman told me to “look in the drawers” I informed her I already did in fact and there was nothing but a cheap old fleece blanket. The woman came down with some bedding and asked if the crib had made it yet and I informed her it had not, about 10 minutes later it argued at my door (at this point this is an hour past check in when I first confirmed it was in my room. I go to get my kids settled in bed for a nap to find they brought only flat sheets as bedding no fitted sheets for theirs cheep pull out couch, so I did my best to get it to stay on the bed my children where sleeping on. That night my children end up sleeping at their grandmas and it was only my fiancé and I in our room. In one night I encountered around 5 spiders in my room, but brushed it off despite my fear of spiders. The next night our children where back at our hotel. The following morning which was the morning of Monday 5/13 I woke up to about 6 more spiders around the room. I couldn’t handle that amount of bugs and went to the front desk asking to move rooms. The girl working that day informed me they where fully booked but could move me the next night and I agreed. Upon going back to my room my children had woken up and my 6 year old had a strange mark on her face I assumed from sleeping wrong. 30-45 minutes later my 6 year old was ful