Extremely disappointing in almost every sense. There was absolutely no warmth or even attention in reception, took over and hour, double charged the rooms, the managers didn’t even pay attention if there were problems, and NO ONE in reception, during check in, during the stay, or during checkout paid attention to the guests. Upon leaving we asked for change (to leave tips to some who deserved it), and were told we could not get change. When we said it was to leave tips, they gave us change. So sad. Room service was slow (and two of four orders wrong and almost all taking over an hour), the bills was wrong and I was assured it would be fixed - still overcharged $5,000 - and absolutely no managerial Leadership or atta thin or concern. The rooms are very nice - but no privacy whatsoever. Advertised as a boutique hotel with attention - more like a two star Mexican resort with club music blasting until 1:00 am and just looking for ways to get money out of you. Really really disappointing - and this review only covers half of it. Find another place to stay
翻譯