We booked this apartment for 3 nights. We arrived at 7:30pm out of check in hours. I brought groceries to cook dinner. Every single plate, pot, pan and piece of cutlery was soiled with dried food or had a greasy film over it. I had to go down to coles and buy washing up liquid, scouter and spray detergent and clean everything before I could cook. Also found rubbish under a bed, hair and scum in the bathroom, hair and dirt in the master bed. The apartment was also run down and old. Advised reception in check out, they weren’t interested, just told us they would inform housekeeping. I emailed them the next day as I wasn’t happy with the response. Asked them to refund the cleaning fee as it wasn’t clean and I had to do it myself which is unacceptable. They flat out refused. This company do not provide adequate cleaning services as advertised, so they’ve taken my money for nothing. I have used other agents to rent out in this building who have been fantastic to deal with. STAY CLEAR OF HOLIDAY HOLIDAY!
翻譯