古德利茨維爾納什維爾萬怡酒店

Front desk check in was rude.Lied about hotel availability. She was too busy talking to friends at the front desk to attend to guests. Probably the reason there were “no rooms” even though the marriot app shows room was because she was letting her friends stay in them. Took 45 min in am to get French toast in am.

Pray Selena is not working the front desk. After driving 900 miles we arrived and were told our reservation was for a different day. That was our mistake with ******* that was fixed by us calling the third party vendor. Meantime Selena offers no help. Never once smiling or showing any empathy. She knew nothing of local meal deliveries ( strange for a hotel with no restaurant). We found a food delivery but needed a room number. She said no room number until you check. It would have been so easy for her to say “I understand,” and have the food delivered to the front desk we will deliver to your room. Every thing was what she could not do instead let me try to help. My wife had stayed there the previous week and Selena was no different. She should not be at a customer facing position.

When we arrived to check in there was no one at the front desk after about 20 minutes as the lobby was filling with guest to check in someone came running in the front door and said she thought the person left and she was housekeeping and would check us in. At the entrance to the hotel the trash was stacked 3 ft on top of a trash can with trash blowing around for 2 days, and the entrance smelled like a dump. At the elevator there was something that looked like ketchup splattered on the wall. Not what I was expecting at a Courtyard.

We were upset that the food court and bar was closed at 6pm when we arrived. That was the reason why we chose to stay there during our trip back home and settle in not having to go back out for food after driving for 7 hours. Not worth the money

Pleasant personnel.

The staff and everything is on site. Restaurant/ Bistro with food and drinks. Indoor pool and exercise area. This is my 2nd time staying there. This will be my favorite place going forward.

9:00 pm our toilet not flushing not plugged - just not working. Call front desk and told there is nothing they can do until morning. Not acceptable answer. Refund my stay please

We had the best staff help out with our needs. Xavier, the Head Room Service attendant was super helpful when we locked ourselves out of our room and was very nice to our baby. Ms. Willy was top-notch in service and helped us on recommending spots to visit AND was funny. Mary was very courteous and was helpful in keeping our baby entertained.

Nice place. Bar and lobby area was nice. Strange that we needed to pay for coffee but overall hotel was very clean and friendly.