來自住宿之回應: 親愛的賓客:首先,感謝您的寶貴回饋。得知您的體驗未能達到預期,我們深感抱歉。我們很遺憾您的熱氣球之旅令人失望。但是,我們想澄清的是,熱氣球飛行是由獨立旅行社組織的,並非由我們酒店直接組織。價格和飛行路線可能會因旅行社、天氣狀況和當天情況而有所不同。儘管如此,我們仍然認真對待您的回饋,並將您的意見與相關的熱氣球公司分享。賓客滿意度始終是我們工作的重中之重。關於浴缸水位問題,我們已將其報告給技術團隊,並將進行必要的檢查,以確保此類問題不再發生。我們希望有機會在您下次光臨時為您提供更好的體驗。此致,Maccan Cave Hotel 團隊
來自住宿之回應: Dear Guest,Thank you so much for your kind and thoughtful review!We’re delighted to hear that you enjoyed the cleanliness of your room, the stunning rooftop views, and your early morning photo experience. It’s great to know that you had a chance to admire both the sunrise and the night view over the city—Cappadocia truly is magical at all hours.We’re also happy that our manager could assist you with your airport transfer. Providing helpful and warm service is what we strive for.It was a pleasure to host you, and we truly appreciate your recommendation. We hope to welcome you back again soon!Warm regards,Maccan Cave Hotel Team