The hotel owner, clearly under the influence of alcohol, behaved in an extremely rude and aggressive manner. Instead of communicating reasonably, he chose hostility and even called the police on me after a friend’s short visit — falsely accusing us.
The room itself was filthy (dirty sheets, broken hairdryer, unacceptable hygiene), and the entire experience caused me severe emotional distress.
Moreover, the hotel owner refused to refund any of the remaining nights, showing a complete lack of responsibility.
As a first time visitor to Cappadocia, and an American who speaks no Turkish, I am thrilled with how helpful the staff/owners of this hotel have been. Besides providing us with comfortable rooms with good wifi, they speak excellent English and have helped us arrange private transportation to several sites and also the Kayseri airport. (They also run a travel agency next door.) Since breakfast isn't served until after we wish to go hiking, they even provided plates for breakfast tomorrow including fruit, yogurt, bread, vegetables, cheese and meat.