First, the lock for our room was not working but we don't have any other choice around this area. It cannot be opened with a card key, every time we come back, we have to ask the front desk to open it with a master key. They offer a 10% discount.. which was not much but again we have no choice Second, the toilet was clogged when my friend was using it. Reach out to the front desk and ask for help. All they provide is a plunger, their maintenance team doesn't want to deal with it. It was an awful experience. Third, the front desk refuses to bring us new towels, we have to go down and get it by ourselves. Fourth, when we swipe our card, it doesn't go through and so we were asked to swipe it again. It ended up charging us twice. They keep saying the double charge will drop off at night when it consolidates. It never happens and until we check out it still hasn't happened. I ask for paper work as proof to protect ourselves. Until now the charge still hasn't dropped off. In conclusion, this so-called hotel has no service at all. avoid this hotel at all costs!
74 評價