古爾本凱斯特酒店

I was given the accessible suite which I didn’t need but it was very nice. Really high ceilings - a one bedroom apartment. So nice having plenty of space. Couldn’t access the parking with my late check-in. Trip.com app says reception is open until 11pm but it wasn’t. There was a code for me to collect my swipe card which is fine but I had already driven into the car park entrance. I had to reverse back out.

Everything wss clean. The issue was the noise! The pub on the corner had music. There is no double glazing. So the music could be heatd, word for word with the windows closed. How the property was built without double glazing is beyond me.

The staff were lovely and the property was very clean. Our first issue was we were provided 2 keys. One we used to open the door and place into the key holder to put the lights on. The other we took with us to attend a family outing. When we returned at 2am our second key didn't work and we had to contact after hours to have someone attend and let us into our room. This was approximately a 15 minute wait which we weren't very happy about. The second issue we had was a pungent sewage smell in our room that, on a scale of 1 to 10, was a 9. We covered the drain and closed the bathroom door however could still smell this throughout the night to the point of making us both feel sick. The staff member who let us in at 2am confirmed the smell. We believe there is a drainage issue that needs rectifying immediately.

Excellent stay in a 2 bedroom apartment We booked a studio room but were given the keys to an accessible room. When I rang reception and requested a regular room, they only had a 2 bedroom apartment available so we took it and it was an amazing room. Spacious, well-equipped, clean and very comfortable. Well worth the extra $$ if 2 families were sharing. Reception staff were very friendly. Check-out was simple and quick.