聖伊莎貝爾皇家酒店(Hotel Santa Isabel la Real)

我們到達時受到了 Ingo 的歡迎，他給了我們很多信息，其中大部分都潦草地寫在城市地圖上。我們在這家酒店住了三個晚上，除了第一次與知識淵博的人在一起之外，其他工作人員無法幫助我們預訂門票，或者更糟的是，根本沒有可用的門票。有一天下午和晚上，我們嘗試打電話，花了四個多小時，還按了辦公室門上註明的門鈴。然後我們得到了一個應該可以聯繫的“姐妹”的手機號碼，但她在我們離開的前一天晚上或第二天早上都沒有接聽。浴缸/淋浴間沒有墊子，所以很滑。洗澡的兩種選擇是經濟型洗髮精或消毒洗手液—沒有沐浴露或肥皂。毛巾應該在我們到達之前很久就已經退休了。包含在內的早餐非常少，而且我們用來烤麵包的東西也是過時的。從與 Ingo 的初次會面中，我們並不知道壁櫃既可以供暖，也可以空調。飯店只在下午供暖幾個小時，晚上關掉，早上開幾個小時。第三天，我們了解到可以使用壁掛式空調取暖。第二天的氣溫是華氏 41 度，下著雨，所以天氣很冷，而且沒有人接電話或按鈴，我們非常不高興。總而言之，這不是一家經營良好的酒店，而且每晚 240 美元（其中包括停車費），我相信格拉納達有更好的選擇。

雖然該物業位於舊城區的一個有吸引力的位置。城市，如果你開車來的話，導航很困難。一旦您辦理入住（友善且樂於助人）後，服務就會降至「0」。接待處從來沒有人，提供的電話號碼也從未有人接聽。有可能，你可能會遇到鎖著的門卻永遠進不去。飯店還可以，早餐很少，管理不力。如果您喜歡高風險，請嘗試一下。

Stayed here for two nights and really enjoyed the time. Interesting drive to the hotel but there is a parking garage for 20 Euro daily (highly recommended). Clean, comfortable room and enjoyable inner courtyard. Great breakfast with homemade cake and yogurt. Nice views of the Alhambra and downtown Granada from nearby view points. Lots of restaurants within a 10-minute walk. Very easy to take a bus to the cathedral or Alhambra.

Fabulous, friendly, loads of charm. Just such a beautiful and rustic part of Granada, narrow cobblestone streets with bars and restaurants close by. We walked a lot but there is also a regular bus service into downtown Granada and the Alhambra - beware, they only take cash, they don’t wait and the drivers seem um, a bit annoyed. Secure entry. Loved our room, plenty of space, clean, comfortable, air-con, a lift to get us to the 2nd floor. There was a lot of noise late at night, banging doors, etc, but overall it was restful. Our host Ingo was so welcoming and friendly. Breakfast staff helpful but food choices a bit limited.

In short: my worst hotel experience so far. I picked this hotel as I wanted a good morning view to the Alhambra. I booked 2 nights Aug 30th to Sep 1st through Chase Travel network. I payed fully in advance and got a booking confirmation number. So all was good. On the afternoon of Wednesday Aug 30th, I landed in Granada, took a taxi from airport straight to the hotel. When I reached the hotel I saw the door was closed. I knocked on the main door several times no answer. On the door they put several phone numbers so I started calling each number one by one. All the numbers did not ring at all except the one highlighted in Yellow. It rang and I was able to hear it ringing from inside the hotel building but no one was picking up. Mind you this was about 11:45 PM afternoon and it was very hot outside. I was standing there in that stranded street with my luggage and with only have a bottle of water. The street is a narrow isolated street on the top of the hill and there is no shops or open hotels nearby that I can see. After about 45 minutes of knocking on door and ringing their phones I called my bank Chase to help me find another hotel immediately. I was standing in the heat with very bad signal, barely was able to reach my bank. I stayed with the bank on the phone for about an hour. After multiple tryouts, they were able to help and found me another hotel of 12 minutes walking distance (thankfully down the road not climbing up since I have luggage). After I checked in to the new hotel I called my bank to file a complaint and asked for full refund of my booking with hotel Santa Isabel la Real. I was livid. I basically lost 2 hours of my prime daytime tourist trip, and was stranded under the Sun for no reason. My bank did not know why the hotel was close during midday and midweek but still accepts accepts bookings!!! but thankfully eventually I did get a full refund. People, this was my story so if you still wanna book with them the MAKE SURE you call them first otherwise you might lose your money and time.

・スタッフの方はとても丁寧で親切です。特に男性スタッフは、おもてなし精神の見本のような方でした。私がアルハンブラ宮殿のチケット購入に困っていたら、わざわざ自分でも予約を試みてくれたり、いろいろアドバイスくれたり。本当にその優しさに感謝です！！ ・中庭も共有スペースもかわいい！アンティークな感じがステキです。部屋はこぢんまりしてて、清潔感もあるし、かわいらしくて快適でした。もちろんお湯もちゃんと出ます。 ・ラウンジでは24時間、コーヒーや紅茶、自家製レモネードが飲めます。 ・朝食付きプランにしました。朝食は、フルーツ、生ハム、パン、トマト、ドリンクなど。希望すれば*もスクランブルや目玉焼きなど作ってくれます。私は、手作りのパウンドケーキが特に気に入りました。 ・駅から歩くのは大変です。。かなり坂道で欧州特有のレンガ道なので、スーツケースだと更に大変。バスが中心地から頻繁に走っていて、ホテル目の前にバス停があるので、それを使うと便利です。

Questo hotel è un piccolo gioiello nel cuore dell'Albayzin, arredato con gusto e charme, e con una comodissima fermata dell'autobus per la Alhambra a 10 metri dall'ingresso! Camere pulite e confortevoli e personale gentilissimo e premuroso, abbiamo ricevuto un'accoglienza calorosa e molte indicazioni utili su come muoverci e dove andare. Il giorno della partenza abbiamo potuto lasciare l'auto nel box fino al tardo pomeriggio e anche bere un'ottima limonata fresca prima di partire. Consigliatissimo!