Horrendous
Hockey team took over hotel. I used to be a server across the street and did room service to this hotel so I know this has been going on for over 30yrs. No towels. No room in pool no where to sit at meals. Kids running up and down stairs (our room was under stairs, we were “upgraded from our quieter suite to single room with spa tub which we have at home along with large hot tub so not impressed) also our room was next to ice machine and elevator. We had to unplug phone due to prank calls. We received 20,000 bonus points as compensation but honestly I should’ve gone with financial compensation because I will never stay again. Hotel has no respect for other guests. If there was an option for zero stars I would’ve chosen that. I felt bad for staff. Hotel should refuse to allow booking to groups that refuse to control or supervise their children and respect other guests. I just lost my mother and this was our anniversary escape. I checked out a day early wasting a days cost. I will NEVER waste another penny at a best western again. Should’ve taken the refund I am kicking myself. Why did I take worthless points?
翻譯