Fairfield Inn & Suites Grand Rapids

Very nice room. Pleasant experience. The desk people were also nice. All around, it was a good experience

Needing a room we booked with who had one availible. It’s a Bonvoy member so we thought it would be ok. The price was near twice what it normally would be. There was no one at reception and when she came she couldn’t find our reservation. We finally got in. The room was far from what was expected. Wasn’t looking for 5* but this wasn’t 1. Toilet was broken, water pressure really poor, no hangers, room was not very clean. We didn’t receive towels or clean bedding the second day and no one answered the phone at the desk. I would highly recommend finding a different place to stay.

I understand the property is under refurbishment but the floors were dirty, no soap in bathroom, two containers of shampoo but no body wash, breakfast area is cramped, elevator instills no confidence (took stairs after two rides). Off you’re

Property under renovation, noisy and dirty. Managment should renovate floor by floor

Buen hotel ! Todo bien , el hotel ya tiene sus años pero está bien mantenido