This was our 3rd time staying in the hotel, as we have made a tradition out of coming for a parents-only Christmas shopping date weekend. We have always enjoyed the atmosphere, hospitality, and cleanliness of the facility. However, our stay this time was not-so-great. For the second time in a row requesting a balcony suite, we arrived and checked-in only to find that we were AGAIN booked for the balcony room attached to the hotels main upstairs balcony. We’ve paid extra each time for this benefit and were greatly disappointed. The front desk was unable to get us another room because they were booked solid; so instead they comped our parking, which was the least they could do but we were satisfied. Also the breakfast quality is always one we judge other hotels against, but unfortunately during this stay was also less than ideal. The comfort of the beds and the location of the hotel were the saving grace’s this time.
翻譯