格雷普韋恩3星級酒店

葡萄藤大沃夫旅舍位於葡萄藤城，距離德克薩斯蓋洛德會議中心和格雷普韋斯購物中心不到 5 分鐘車程。 此家居型度假村距離歐文會展中心 10 英里（16 公里），距離大狼旅館水上公園 0.1 英里（0.1 公里）。您可在4 個室內游泳池或2 個 SPA 浴缸中放鬆一下，或者享受免費水上樂園等其他度假設施。此度假村還提供小童看護（專人看管）、遊樂廳/遊戲室和禮品店/報攤。度假村設有多家餐飲設施，包括 5 間餐廳和2 間咖啡館。您可以選擇在Grizzly Jack's Bar & Gril簡單吃一點。忙碌了一天後，可以去酒吧/酒廊或池畔酒吧小酌一番，輕鬆一下。特色服務/設施包括商務中心、大堂免費報紙和24 小時前台服務。這家度假村的活動設施包括會議場地和會議室。酒店提供收費自助停車。有 605 間空調客房提供冰箱和平板電視；您定能在旅途中找到家的舒適。配備淋浴/盆浴組合的私人浴室提供按摩浴缸和吹風機。便利設施包括保險箱和免費報紙，以及帶有免費市內通話的電話。

就在機場附近，很方便，乾淨整潔，性價比高。唯一缺點就是早餐和其他便捷酒店一樣是很簡單，但太簡單過頭，連sausage，炒雞蛋啥的都沒有。

如果不是14美元的儲藏室費用,酒店至少會得到4星級的評級,這些費用應該記入我的餐飲信用卡而不是我的信用卡。很糟糕,希爾頓只分配了$10/person,然後讓前台代理商爭論資格是荒謬的。我們從酒店儲藏室買了兩杯啤酒,被認爲沒有資格獲得信貸,爲什麼?上次我檢查過,酒店的食物和飲料信用很好。如果你要限制可用的選項,那麼你需要提前並指定它。應用程序上沒有列出任何排除。哦,而且情況會變得更好...我是鑽石會員,通過希爾頓應用程序預訂了我的預訂,但被告知預訂中沒有列出我的狀態或我的餐飲信用的MyBenefits偏好。這甚至可能嗎?不是所有的壞,但是這個問題真的對事情的原則感到不安。房間本身很好,很舒服。沒有其他問題。只是希望這次訪問沒有像它那樣結束。應該沒有。

很棒的體驗!!這是我第一次獨自開車離開我的家人,我在這裏的住宿非常棒!不得不從酒吧喝一杯,尼克是酒吧服務員,他爲我做了很棒的雞尾酒飲料。客戶服務非常好!!還會再住這裏!!

What a pleasant surprise. SpringHill Suites DFW North/Grapevine exceeded my expectations. After checking in about 8:30 on Thanksgiving night, we picked up turkey & dressing takeout from Cracker Barrel (3 minutes away). The seating area in the room provided a comfortable place to eat our dinner. After finishing the meal, my wife had brought homemade pecan pie--but we didn't have any milk and nothing close by was open. I went to the front desk, but there was none for sale at the desk. One of the ladies at the desk said, ”Just a minute” and went to the kitchen and came back with 2 cups of milk. That made me feel like a valued customer. When we first went to our room on the 4th floor, from the hallway I could hear people in the rooms on either side of us. I thought we were in for a restless night. But once we got in our room and turned on the A/C it was a quiet, RESTFUL, night. The room was clean, the bed was comfortable, A/C was quiet but provided just the right amount of ”white noise”. One convenient feature we liked is that the lavatory sink is not in the bathroom with the tub and toilet. The next morning, I went to the breakfast buffet. (I'm usually underwhelmed by hotel's complimentary breakfasts.) Again, SpringHill Suites exceeded my expectations. Egg white & kale frittatas, turkey sausage as well as the standard fare for breakfast buffets.

I have stayed here before with my mother and had a good experience. I was told they are going to remodel as the hotel has been outdated, but they have not. All that they have done was paint the exterior. The hotel has front desk employees ONLY at the Courtyard side with NO EMPLOYEES on the TownePlace side to monitor pedestrians coming in and out of the doors on that side of the hotel which is a SECURITY RISK! I saw some ”characters” coming and going that were clearly up to no good as one could not stop fidgeting with themselves and the other was chewing at something that was not in his mouth, clearly a sign of someone on narcotics. Sure they will claim to have CAMERAS, but ALL businesses have cameras, but having actual employees to report things to in close proximity allows one to feel SAFE AND SECURE while at their hotel. For the hotel being as outdated for a TownePlace as this one is, they do a decent job upkeeping the rooms. I had 2 issues during my stay: 1.) A guest was openly smoking in their room which is a violation of the ”hotel policy.” and I was told by someone at the Courtyard front desk, ”We will have housekeeping investigate the hallway.” The hallway? You MUST knock on a door and have the guest open the door to CONFIRM the guest is in violation of your hotel policy, NOT simply walking the hallway. The hotel doors are heavy and well-isolated. I offered to have them enter my room to confirm and smell it for themselves and was told, ”Housekeeping will walk over and take a look.” I have asthma and upper respiratory issues so smoking makes it very uncomfortable and hard to breathe. Why is the hotel's ONLY remedy to this situation was to have me move rooms when they can remove someone for violating health regulations and their own hotel policy? How about getting one of the managers sitting in the back office to investigate and actually knock on the doors of the 2 rooms on either side of my room to FIND the violator and actually ADDRESS THE ISSUE? Management and the employees at the Courtyard front desk could careless nor be bothered to help a guest find solace. 2.) Roaches. Multiple roaches were in my room. I was only able to get a picture of one (please see picture). Was there ANY form of remedy/compensation for the roaches? HELL NO! ”Someone will be available to spray tomorrow” was the ONLY response received from the Courtyard front desk employees. I made sure to contact the Courtyard front desk to have an employee come and see for a fact that there were roaches in my room both times. I understand bugs and roaches are normal in Texas. But when it is MORE THAN ONE and there was NO form of remedy/compensation for the dirty conditions brought by roaches and bugs tracking all over the room was disheartening. Again, the general, ”No one cares nor cares to be bothered” was my only attitude from the hotel staff

有一個驚人的訪問...帶陽台的特大號牀套房非常完美!所以非常寬敞,臥室外的整個浴室和起居區的一半浴缸。與友好的工作人員和晚上的接待處的快速入住過程也非常好。早餐很好吃......點菜雞蛋(煎蛋)是最好的!當我們在達拉斯地區時,絕對期待再次光臨!

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a ”sassy”, unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.”(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

Front desk seemed apathetic. Disappeared from front desk serval times during our stay. Bed was uncomfortable. Garbage disposal broke in our room and flooded the cabinet below which we clean up and reported to hotel. Had to request several times to get more sheets as we stayed here over a week. Breakfast food was yuck. Why are you placing velvetta cheese into your omelettes? Ran out of fruit quickly. Gym was meh. The peloton in there was not functioning for the first three days of our visit. Told hotel staff which did nothing. I finally got a wrench and adjusted the seat and had to update their peloton using my Bluetooth on my phone as internet to get it updated. I finally fixed that myself. Towels were in the gym 2x in ten days. Didn't have water until the very last day. Do not recommend

Great hotel, exactly as described on the picture and up to the standard of “Marriott” brand. Very helpful front desk, late checkout without hassle and I could send a package there. The included breakfast is nice with different options and everything on self service. Free coffee available 24hrs and the hotel is virtually 5min walk away from Grapevine outlet mall. And airport shuttle available!!