來自住宿之回應: 親愛的賓客:非常感謝您抽出寶貴時間分享您的詳細回饋。我們很高興聽到您對我們酒店靠近市政公園的便利位置以及老城區寧靜的山坡環境表示讚賞。很高興得知這為您的入住體驗錦上添花。對於您對飯店與火車總站距離產生的任何疑問,我們深感抱歉,並感謝您的回饋,這有助於我們找到改善溝通的途徑。如果我們的客房清潔時間和無線網路連線未能達到您的期望,我們也深表歉意。您對客房服務時間和網路連線的回饋非常寶貴,我們一定會在內部進行審核,以尋求提升整體賓客體驗的方法。我們希望未來有機會再次歡迎您,並為您提供更愉悅的住宿體驗。此致,Yannah C. 前台助理經理
Excellent hotel with friendly staff but needs more attention to services specially refilling coffee and water every day, we asked several times on second day the answer was ok but no action.
翻譯
來自住宿之回應: Dear Guest,Thank you for staying with us and for sharing your feedback. We are delighted that you had a pleasant stay and appreciated our service, staff, and location. At the same time, we regret that you experienced issues with the room service. Guest satisfaction is our priority, and we apologize for any inconvenience caused. Please be assured that we will review this with our housekeeping team to ensure Improvements are made. We value your input and look forward to welcoming you back again soon. With kind regards, Yannah C. Assistant Front Office Manager
來自住宿之回應: Dear Guest, Thank you very much for your stay and your review. We are very pleased that you were so satisfied with our service. Such words are motivation enough for us to stay on this path and give our best to our guests. We hope to have the chance to welcome you again and remain with best regards, Lejla Puric Rooms Division Manager
rani
標準雙人床
入住日期 2025年9月
商務旅客
37則評價
10/10
傑出
發佈於 2025年11月5日
非常滿意,酒店位置方便,服務人員熱情周到。
來自住宿之回應: Dear Guest, Thank you for sharing your feedback with us. We are delighted to know you were very satisfied and found our location convenient. It is wonderful to hear that our team’s warm and attentive service made a positive impression. Your kind words reflect the level of hospitality we strive to provide every day. We appreciate your support and look forward to welcoming you again soon. Best regards, Your NH Graz City Team
leonlee0318
景觀標準雙人間
入住日期 2025年4月
商務旅客
3則評價
10/10
傑出
發佈於 2025年7月28日
飯店非常乾淨,在格拉茨當地算是豪華飯店了。這次入住體驗很滿意。
原文由 Google 翻譯
來自住宿之回應: Dear Leon,It's heartening to hear about your satisfying stay at our hotel in Graz. We're delighted that our commitment to cleanliness and luxury met your expectations. Your positive experience truly captures the essence of what we strive for. We hope to serve you again in the future. Best Regards.Yannah C.Assistant Front Office Manager
訪客
標準雙人床
入住日期 2025年1月
與好友旅遊
8則評價
10/10
傑出
發佈於 2025年2月22日
Stayed for a night, not much to review. But it’s definitely clean and location is good too.
翻譯
來自住宿之回應: Dear Shishi, thank you for taking the time to share your opinion with us. We are so pleased to hear you had a pleasant stay. We look forward to welcoming you back again soon. With kind regards, Yannah C. Front Office Supervisor
來自住宿之回應: Dear Guest, Thank you very much for your stay and your review. We are very pleased that you were so satisfied with our service. Such words are motivation enough for us to stay on this path and give our best to our guests. We hope to have the chance to welcome you again and remain with best regards, Lejla Puric Rooms Division Manager
來自住宿之回應: Dear Guest, Thank you for your kind review and for sharing your experience! We’re so happy to hear that you loved our location and that it made your stay even more enjoyable. We hope to have the pleasure of welcoming you again for another convenient and comfortable stay! With kind regards, Yannah C. Assistant Front Office Manager
Massimiliano Italy
標準雙人床
入住日期 2023年11月
情侶
91則評價
9.0/10
非常好
發佈於 2024年1月2日
Veri good hotel very near the centre of the city. Parking is beside the hotel. Structure is very new and well equipped. Breakfast very good
翻譯
來自住宿之回應: Dear Guest, Thank you very much for your stay and your review. We are very pleased that you were so satisfied with our service. Such words are motivation enough for us to stay on this path and give our best to our guests. We hope to have the chance to welcome you again and remain with best regards, Lejla Puric Rooms Division Manager
205081****
景觀標準雙人間
入住日期 2024年10月
商務旅客
20則評價
10/10
傑出
發佈於 2024年11月29日
交通方便 住的很滿意
來自住宿之回應: Dear Guest, Thank you very much for your stay and your review. We are very pleased that you were so satisfied with our service. Such words are motivation enough for us to stay on this path and give our best to our guests. We hope to have the chance to welcome you again and remain with best regards, Lejla Puric Rooms Division Manager
Sulan I
標準雙人床
入住日期 2024年9月
商務旅客
12則評價
10/10
傑出
發佈於 2025年1月2日
趕緊整潔 很安靜
來自住宿之回應: Dear Sulan, thank you for sharing a review of your recent experience. Our team committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. With kind regards, Yannah C. Front Office Supervisor
訪客
景觀標準雙人間
入住日期 2024年5月
家庭旅遊
5則評價
10/10
傑出
發佈於 2024年6月24日
位置地點很好,早餐很好。
來自住宿之回應: Dear Guest, Thank you very much for your stay and your review. We are very pleased that you were so satisfied with our service. Such words are motivation enough for us to stay on this path and give our best to our guests. We hope to have the chance to welcome you again and remain with best regards, Lejla Puric Rooms Division Manager