In Graz for a customer meeting and stayed in Grand Hotel Wiesler Graz for 3 nights (Jan 18 to Jan 21). Truly enjoyed this stay, Five Star for sure. The facility was built in 1909 (guessed from its WiFi password), yet the interior is very modern. The staff was very friendly and responsive, and the breakfast was the best we ever had in Europe. The hotel is in a premium location, with Tram #1, 4,6,7 connecting to the train station,
The hotel is in a great location, being an easy walk to many tourist attractions. Our superior room was of ample size, but had lots of unused space. The full length windows opened onto a faux balcony which offered views of the clock tower, the nearby square and interesting buildings. The bathroom was small, but serviceable. As a Titanium Discovery member, I was given a nice plate of cakes, a bottle of water and a room upgrade. Staff were friendly and efficient. Pre-stay emails were responded to promptly, questions answered and requests granted. Breakfast was fine with a good selection of cold cuts, bread and bakery items, juices, food warmers with the usual offerings plus eggs to order.
Plus points - the location is good and the rooms are a decent size with decent facilities Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space. Overall our stay was ok.
Hotel very comfortable for a short city visit. Rooms are clean, beds are very comfortable, duvet is so nice. Carpets in room give it a more basic feel but the room has what you need for a short trip. Rooms are quiet. There’s no frills but has what you need. Breakfast is fantastic. Staff are polite. Good location for public transport: trains, buses & trams. It’s an easy 20 min walk into the centre Hauptplatz der Stadt Graz.
Friendly and polite staff, perfect breakfast! Parking availability , either the hotel's or across the street on public parking. Reasonable distance from city center aproximataly 15min walk. Clean and huge room, comfy and large bed! Need to say more?
Das Apartment mit Wohnbereich, Küchenzeile, separatem Schlafzimmer und Terrasse war sehr gepflegt. Altstadt war mit S-Bahn (Haltestelle um die Ecke) leicht erreichbar. Lage des Hotels eher geschäftlich geprägt (Nähe Messe Graz). Supermärkte in Laufnähe. Das Personal an der Rezeption war sehr freundlich.
訪訪客NED Hotel Sehr schönes, erst im Oktober eröffnetes Hotel, welches anscheinend früher ein Reitstall war, was im Frühstückssaal noch sehr gut erkennbar ist. Es hat uns an nichts gefehlt, top modernes Zimmer mit Klimaanlage, Kühlschrank ect... Super freundliches Personal und ebenso hervorragendes Frühstück, sehr zum weiterempfehlen 👌Es gibt absolut nichts zu reklamieren ausser evt, dass die topmoderne, wunderschöne Dusche von vorne her nicht zu schliessen ist? 🤔
The hotel continues to offer old fashioned quality and service. The front desk manager and staff help in ways that define a top quality hotel experience. Location is excellent. The tram line outside the hotel is being replaced this summer and fall.
This hotel is very modern and very clean. The service here is wonderful. The furniture in the rooms give you the vibe of an IKEA showroom. The WIFI internet is SUPERB. You are minutes from downtown and the happenings. This hotel has a wonderful bar. There is a McDonalds that sits across the street and on the other side of that is Messe Congress Graz arena. You will surely enjoy your comfortable stay here.
I always stay in Hotel Gollner when I am in Graz. The staff are wonderful – they are so friendly and professional. I always receive a warm welcome and they remember my last stay. Luna (the hotel dog) is an excellent bonus, as is the dog friendly nature of the hotel generally. The rooms are super clean and just right for business trips or weekends away.
Nnickhogan99This hotel should not be 4 star. Unmanned desk of an evening, no bar area and living in the 80’s. I know reviews are subjective but it is my opinion having stated at an amazing 3,star hotel recently. Rooms were ok but even though they look recently renovated they were not welcoming. We came back early from dinner on our first day, 8pm only to find no bar available and no English channels apart from CNN! Breakfast was pretty good, efficient. They have a nice balcony area to sit but we were told off for feeding some small birds. We left a coffee cup from our first breakfast on the sideboard which was never taken away and room not cleaned properly just the duvet folded on day 2. All the little things add up to a very very average stay.
I do not recommend staying at the B&B Hotel - Graz Hbf -- details are below, but to sum it up, the condition of the hotel room was not appropriate for guests and we should not have been booked, and nothing was done to resolve the horrible smell in the room. My family and I booked two rooms for a weekend in July to stay in Graz to attend the Austrian Grand Prix, and have a hotel in close proximity to the train station. Because there were 4 people in our group, we needed to book two rooms. We were traveling with our young children so we requested rooms near to each other and were assigned rooms next door to each other. The smell and odor in one of the rooms that I was staying in with one of my children was horrible. It was coming from the shower drain, like something was rotting or clogged in there. It smelled as though someone vomited or put something decaying in the shower drain, along with cigarette smoke. It made the entire room smell disgusting. I spoke to the front desk attendant on Saturday morning and was told housekeeping would attend to it immediately. When we returned Saturday evening after being away all day, the smell was still overpowering. I was told the hotel was full and nothing could be done for us. I had the nighttime desk attendant come up to smell the room. I again spoke to the front desk attendant on Sunday morning and was told the room had been checked but nothing could be done. I asked her to please go into the room to understand the terrible smell and to move our room for Sunday night. We were moved to another room that evening since there were rooms available then. Even though it was not very warm outside, both rooms were also very warm, the air conditioning not appearing to be working. The windows did not have screens on them, so if we opened them to try to cool off the rooms (and also to air out the smell in the one room), the room would fill with moths. The condition of the one room was not appropriate for a guest to stay in, and it was an even bigger problem that no one could do anything to fix it. The multiple people at the hotel desk that we spoke with said nothing could be done because it was a weekend and the hotel was full on the Saturday evening. We were unable to sleep because the rooms were so warm and the smell in the one room made us feel ill. They could not provide a cot or roll-away so that all of us could stay in one room instead. I was later told by the hotel management: ”On Saturday morning the room was immediately checked after you spoke with the front deck, and the shower drain was opened and deeply cleaned. We just found out later that it didn't help, as it should, because a brand new part of the drain was needed.” Clearly from this message, there was a serious issue with the plumbing in the room. The condition of the room was not appropriate for guests to stay in it, and we should not have been placed there. I do not recommend this hotel, as it was also our most expensive hotel stay during our
訪訪客Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!! At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service. Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!