The hotel is in a great location, being an easy walk to many tourist attractions. Our superior room was of ample size, but had lots of unused space. The full length windows opened onto a faux balcony which offered views of the clock tower, the nearby square and interesting buildings. The bathroom was small, but serviceable. As a Titanium Discovery member, I was given a nice plate of cakes, a bottle of water and a room upgrade. Staff were friendly and efficient. Pre-stay emails were responded to promptly, questions answered and requests granted. Breakfast was fine with a good selection of cold cuts, bread and bakery items, juices, food warmers with the usual offerings plus eggs to order.
Hidden charges at checkout! AVOID! Booked a family room with breakfast for a fixed price, which included a breakfast price FOR THE ROOM. Booked on BW's own website!! At checkout, Hungarian Judit charged us 15 EUR extra based on the number of people. The hotel website guaranteed a price, super unfriendly Judit chsrged us extra! We explained the website only allowed breakfast for the room but she was stubborn and put greed over customer service. Left Hotel Strasser with a bitter taste of being cheated and thus (a) will never return and (b) be forced to out this con on TripAdvisor. Never coming back here, good riddance and 1 star!!
Plus points - the location is good and the rooms are a decent size with decent facilities Minus points - the staff friendliness was a bit hit and miss - some where great, some not so helpful. The room service was a bit patchy - one day no towels, another day tea and coffee not replenished. The parking was also not ideal - I booked this hotel because it had hotel parking. I arrived around 10pm and was told the car park was full and I'd have to find somewhere to park myself either on the road outside or search the internet for a car park close by! Not really what I wanted to hear having travelled for around 12 hours - fortunately there was one remaining space fairly close which was a relief. We were lucky for the remainder of our stay that we managed to get a space in the undeground car park. If you do get a space the car park is really good - well lit, modern and easy to park with good room for each parking space. Overall our stay was ok.
Hotel very comfortable for a short city visit. Rooms are clean, beds are very comfortable, duvet is so nice. Carpets in room give it a more basic feel but the room has what you need for a short trip. Rooms are quiet. There’s no frills but has what you need. Breakfast is fantastic. Staff are polite. Good location for public transport: trains, buses & trams. It’s an easy 20 min walk into the centre Hauptplatz der Stadt Graz.
Friendly and polite staff, perfect breakfast! Parking availability , either the hotel's or across the street on public parking. Reasonable distance from city center aproximataly 15min walk. Clean and huge room, comfy and large bed! Need to say more?
訪訪客NED Hotel Sehr schönes, erst im Oktober eröffnetes Hotel, welches anscheinend früher ein Reitstall war, was im Frühstückssaal noch sehr gut erkennbar ist. Es hat uns an nichts gefehlt, top modernes Zimmer mit Klimaanlage, Kühlschrank ect... Super freundliches Personal und ebenso hervorragendes Frühstück, sehr zum weiterempfehlen 👌Es gibt absolut nichts zu reklamieren ausser evt, dass die topmoderne, wunderschöne Dusche von vorne her nicht zu schliessen ist? 🤔
This hotel is very modern and very clean. The service here is wonderful. The furniture in the rooms give you the vibe of an IKEA showroom. The WIFI internet is SUPERB. You are minutes from downtown and the happenings. This hotel has a wonderful bar. There is a McDonalds that sits across the street and on the other side of that is Messe Congress Graz arena. You will surely enjoy your comfortable stay here.
I stayed in a beautiful spacy room, with astonishing light due to special and so elegant colored curtains, amazing peaceful, very pleasant bathroom, marvellous breakfast, wonderfully kind and efficient team. I could have stayed there forever.