瀑布山酒店 - 阿桑德連鎖酒店(Calabogie Peaks Hotel, Ascend Hotel Member)

Property looks very tired and needs TLC. The pool and hot tub was out of service. Disappointed it wasn’t posted. The main driveway needs repaving.

Room very cold and no hot water for showers. I mean no hot water the shower was very cold. It was awful. On top of that the price of the room is extremely expensive for one night and they cant even have a TV bigger then 24 inches. Not happy.

Tap leaks, phone in room not working, food in resturant expensive and lack taste, water in hot tub low, pool water inclean and carpet dirty.

Very expensive…and room not clean. When ask staff about cleaning the room properly, not helpful at all.

Shower was warm only a first few minute then cold. Quite isolated area. Only the place we can get dinner is the restaurant in the hotel.

Be WARNED, check in time ends at 10pm. We arrived around 10:30pm to find the reception desk and the hotel empty. There was an after hours number posted, but no one answered. We stayed for 45 minutes, walking around the hotel, looking for staff and calling the after hours number. Neither myself nor the ******* rep could get a hold of anyone. We ended up driving an hour to find a different hotel where the concierge laughed at my story. Neither one of us had previously heard of a hotel that ends check in at 10pm, nor one that leaves their guests stranded overnight. I requested a refund the night of our arrival, October 4th. After attempting to contact the hotel and following up with ******* five times over the course of two months (******* also couldn't reach the hotel during this time), I finally received a reply today (December 1st) that Calabogie Peaks had refused to provide any sort of refund, discount or credit. I hope you make some much needed changes to your policies.

Stayed for 2 nights, beautiful fall colours. Accommodations were clean and comfortable. The grounds were beautiful and loved the outdoor fire pit. The pool and hot tub were closed for maintenance and we were not able to use them. Continental breakfast was not a lot of variety but okay. Would be nice if there was a coffee/tea/got chocolate station for guests in the lobby as a suggestion

This property was fine everything and went well except the following. We were on a motorcycle trip. I specifically booked this place because it had a restaurant ( with a chef), so was going to be fine. When we arrived, we were told that the restaurant was closed on Mondays and Tuesdays. The last think we wanted to do was get back on the bike. I’m not sure if ******* is to blame for this false advertising or the hotel itself. But was certainly disappointed! Oh.. we were there on Monday!

The room is full of flys, and asked hotel to provide Raid or other insecticide, the answer is no. I fight tens of flies all night, they climbed your face and let you unsleeping .