英屬哥倫比亞大學蓋格套房(Gage Suites at UBC)

This hotel is located within the campus of UBC. So it is quite convenient if you visit your kids there. The hotel is quite new, and all facilities are in good conditions. But the room size is not very big.

Let me preface this by saying I stay in 100 rooms a year or more. I've never experienced this level of both incompetence and rudeness (and they were consistently rude to my colleagues). It took half an hour to book in. And if you think that's an aberration, on the next day we had colleagues that took half an hour. The whole process was appalling, they clearly have no training, are incredibly rude and just clueless about someone staying at a property. It was noisy, but according to staff 'no noise', construction at 8am, and the place is basically a dorm. You're checking in next to students checking into student accommodation, because it's... basically student accommodation. They insisted on misgendering me and my colleagues when they were corrected twice on the first day and three times on the second. Just... get real staff. They also didn't allow me to pay for other rooms on my corporate card. Which is standard. Again, they have no clue. I fully expect to get double charged, they are that incompetent. The place is freezing. I assume they opened this year and it hasn't been cold since. So I asked for an extra blanket... it's thin. Really thin. They set the temp at 22, which would be fine (of course, it's totally about saving money) if it also blew air out, it doesn't. They couldn't make this place a cheaper experience if they tried. Except we paid 280 Canadian a night each. The whole thing was just a nightmare from beginning to... well sadly we're here for another night.

Front desk staff were definitely the best part of this experience—everyone was super polite and friendly. Unfortunately, there was rotting food (?) in the dishwasher, which was left open just enough to make the whole room smell like sour milk. (I’m surprised housekeeping didn’t catch this since the open dishwasher was also making a really obnoxious beeping.) I also wish I would have known before booking/check-in that the listing actually refers to multiple buildings around campus; it was definitely a curveball to realize after completing check-in that I needed to track down an entirely different building, and I probably wouldn’t have booked if I’d known that in advance. All in all, not really worth the money for me and I’ll be looking elsewhere next time.

Hébergement neuf et propre. Avec cuisinette, mais curieusement pas de table. On y retrouve un lave vaisselle et le savon à vaisselle, pour presque pas de vaisselle, mais pas de table pour manger. Il aurait été facile d'y intégrer une table amovible à la place du lave vaisselle. C'est un grand manque.