關島Mt. Schroeder附近酒店

在朋友的推薦下,我決定停下來到酒店裏的日本油箱邊散步,在一家餐館吃午飯。在去主要度假樓的路上,我在兩個安全檢查站被攔住,與這些地點的警衛有積極的經驗。我受保安指示在前往坦克前到前台辦理登機手續。然後我走到前台,事情很快就下坡了。在去度假勝地的路上,一個第三名保安在場,對着顯然沒有使用人行道的其他酒店顧客大叫大叫,吹口哨。我不明白他們爲什麼在酒店裏這麼多保安,我到前台,那個女工根本不知道我在說什麼坦克,就去和她的經理談了。她回來後,有人告訴我立即離開,否則我會被保安帶走,沒有給出任何理由,也沒有提到我向坦克走去的請求。我試圖和工作人員講道理,並被告知去旅遊休息室看看有沒有選擇去坦克。在旅遊桌工作的那個女人英語不好,所以我想她是在告訴我,我不得不花200美元去水族館參加吉普車之旅,那天沒有旅行,她無法告訴我下一次旅遊的機會是什麼時候。由於無緣無故地威脅要搬離該物業,並且無法與旅遊服務檯工作人員溝通,我決定最好不要給LeoPalace任何業務,我迅速離開,沒有看到坦克或吃午餐。客戶服務很差,保安太多。感覺像監獄。

杜夢區新裝修的超讚精品飯店！在塔諾酒店住了大約一個月，這家酒店是我們在關島遠距工作/度假、在孩子暑假探望家人和朋友時的完美住所。這家酒店剛完成裝修並改建為新裝修的精品酒店。我們喜歡酒店和我們住的尊貴套房的現代設計和理念。我們也喜歡杜夢灣的景色和從我們的套房看到的日落。飯店也位於圖蒙市中心，我們每天步行前往藤田海灘，步行約 5 分鐘，步行約 10 分鐘即可到達圖蒙主要購物場所。正如其他人在這裡提到的，工作人員非常出色。他們以哈法阿代精神歡迎我們，在我們住宿期間關注我們家人的需求，有時甚至提前幾步以確保我們住得愉快。他們確實讓我們感覺像家人一樣。這些人包括（布蘭登、羅賓遜、山姆、雷伊、奧茲、米斯蒂、喬許、傑伊、馬克、謝麗爾和傑米）奧茲和米斯蒂是讓我們的住宿改變得格外特別的幾個特定的人。當我們離​​開酒店開始新的一天時，Oz 大廳的主人一直向我們致意，並在晚上當我們結束充滿樂趣的一天回到酒店時歡迎我們回來。奧茲也會檢查我們的情況，以確保我們住得愉快。我們的客房服務員米斯蒂（Misty）始終如一地為我們的房間提供服務，並且會不斷地檢查我們在住宿期間是否需要任何額外的房間設施。結束一天的工作回到乾淨的房間真是令人耳目一新。我的孩子們也很喜歡米斯蒂對他們的動物的照顧。總的來說，這是一次很棒的住宿，我們期待再次入住，並將向正在尋找關島酒店的美國朋友和家人推薦塔諾酒店。

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

我多次去關島旅行,一直都在利用塔蒙灣附近的酒店。這次我第一次使用皇家奧基德酒店,但是比我想象的要方便和好。酒店附近有免費班車接送至奧特萊斯、微尼西亞購物中心和DFS,非常方便。酒店有洗衣機和烘乾機,但我認爲它可以免費使用。酒店內有Caprichoza和Tony Rome,兩者都是我喜歡的餐廳,所以很好。遺憾的是沒有陽台,洗衣機很珍貴,因爲洗衣機能幹的空間很少。前台附近有一個下午開始會說日語的工作人員,所以很感激。如果有機會,我想使用這家酒店。

入住對於我獨自旅行的丈夫來說還可以,第二天打電話給前台Charity女士接了電話,當我告訴她我丈夫的情況時非常有幫助。她超越了幫助指導我丈夫到媽媽和流行商店,就在附近購買sim卡。在幫助訂購食物後,我們可以輕鬆訂購食物的輸入應用程序也輸入所有技術的wifi。真的很感激她的幫助。讓前台多點慈善女士吧

由於我們的聯機航班被一再取消,我們在關島被„拉鍊“拖”後,我們決定用機場不舒服的椅子換一張真正的牀。由於機場沒有好的wifi,我們決定去旅遊信息預訂酒店。30個小時沒有睡眠,我們只是不想找一個免費的wifi點,只是爲了找一些酒店住一晚。我們在信息中告訴員工,我們不在乎價格是多少。我們只想要一個舒適的、乾淨的房間,有wifi,酒店不應該離機場那麼遠。他打了幾個電話後,他說很多酒店都滿了,沒有空房。我建議如果我們自己上網查詢,想避開他,因爲他說他可以在哈蒙羅普酒店詢問。它的價格稍貴,每晚75美元,但這是一家不錯的酒店,他們每人提供機場班車,單程5美元。我們接受了,然後出去等司機。我們被經理接走了(我想是)他一關上門就要求10美元的交通費。他給了他20美元,要求換10美元之後,他英語講得腳,說我們馬上換到錢。我們不得不再要兩次錢才收到10美元。整個情況讓我們感到惱火,我們把它放在語言障礙上。當我們到達酒店時,無論是從外面還是從裏面,它看起來都不是很吸引人。大廳裏感覺就像40度,只是爲了確保我們自己進入我們的房間,我們問我們是否可以在檢查之前先看到一個房間。我們可以看到前台的人不喜歡這個主意,他們用母語討論東西,眼睛仍然盯着我們。他不情願地給我們看了房間。天氣很熱,有點臭,但是有ac,他告訴我們他剛打開,所以很快就涼快了。房間其餘的看起來„好“一開始我們就回到前台繼續ckeck-in。當我完成正式工作時,那個女人問我爲什麼我們想先看看房間,語氣好像我侮辱了她。我向她解釋說,我們只是累了,壓力太大了,不想冒犯她。她什麼也沒回復,給了我們鑰匙、wifi密碼和電視機遙控器。但在要求第二天10美元的交通費之前,她沒有回覆。回到我們注意到的房間,它沒有冷卻下來。我們開始尋找控制交流的方法,但決定問員工是否可以幫助我們。他們告訴我,他們只有一個遙控器,如果我們想改變交流的設置,我們就必須與他們交談。他們要求我幾次把遙控器給我,以便我們能夠調整所有的東西,他們讓步了,把遙控器交給我。但是隻有我以後再把它帶回來。

更新:在閱讀我的負面反饋後,我與周和張漢敏先生取得了聯繫。張先生對我們的情況非常抱歉,並提出以後在大洋洲爲我們提供晚餐。也暴露出蔡先生原來給我們發了一封不正確的郵件,這就是爲什麼我從來沒有收到回覆的原因。我們辦理完預訂手續後,張先生和曹女士特意過來和我丈夫面見我們,並祝我們用餐愉快。我還相信他們告訴服務員那天晚上要多照顧我們,因爲服務非常好。我和我丈夫在四月的時候住在茨巴基。我們入住的時候,經理Tom Tsiao通知我們,由於最近爆發Covid事件,酒店內所有餐廳都關閉了,我們的晚餐預訂後來被取消,沒有通知。蔡先生爲我們提供了兩種選擇,我們可以取消預訂,並在Oceano備份和運行時返回,或者我們可以保留現有的預訂,並在稍後收到免費在Oceano用餐的代金券。我們決定採用第二種選擇,把它看作是公平的競爭。12月,我們決定使用結婚紀念晚餐的代金券,以被告知它不存在。我們直接和蔡先生交談時,他告訴我們他記不得曾和我們說過話,並提供一張在大洋洲吃飯的優惠券,這種優惠券不存在。

PIC是關島親子設施最豐富也最好玩的酒店，除了房間設施有些陳舊。水上樂園內多元的活動與豐富的設施讓爸媽不需要煩惱孩子要玩什麼，衹要放空曬太陽聽聽他們的笑聲就好-泳池、水滑梯、水上排球，水上籃球。水上拔河比賽、風帆獨木丹、皮划艇、浮港、沙灘排球這裏都能玩到。酒店為初學者提供各類指導課程，包括網球。浮淺、風帆等。酒店免費提供所有娛樂裝備和教練，課程提前預約，一般當天早晨酒店可預約到當天的課程。住宿PIC除了房型差異外，還分成金卡與銀卡，主要差異在於金卡包三餐，銀卡則衹包早餐。在攜程上訂房衹有選擇多日才能看到包餐的價格。如果想泡在PIC的朋友可以選擇金卡，在這個花美金的地方，每天多了不到一千塊錢可以解決一家人的三餐。PIC內各式餐廳水準都還不錯啦！PIC有多個美味餐廳供選擇，美式，西餐、日式都有，自助餐也有；關鍵是一個大人可以免費帶一個11歲以下的孩子用餐，二胎家庭的四口之家不用額外為孩子付餐費了。這裏酒店裡的海灘就可以浮潛，有好多珊瑚和小魚，不過珊瑚被破壞有點嚴重。這裏的遊客亞洲麪孔能佔到80%，其中韓國人佔到90%以上，在酒店泡了三天，沒遇到一個說漢語的。十一假期國內人擠人，在這裏身邊全是思密達。

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

The only negative I have is that some aspects of this hotel are dated/in need of repair, but nothing too bad. OK, maybe a second negative was the nightly live music in the lobby that my co-workers could hear from their rooms on lower floors. The inside of the hotel is open all the way to the top (21 floors). The music was not an issue for me, but I was on the 20th floor. Now for the positive…. The proximity to town is great - you can walk to shopping and dining. The beach was excellent and right on the calm bay. There’s a water sports equipment rental place on the beach right by the hotel pool. You can get pretty much anything you’d need, other than motorized equipment. I rented a paddle board and enjoyed paddling around the bay for a couple of hours and would highly recommend it. There are chairs and umbrellas in the beach. There is also a large, resort style pool with bar. The drinks were good and affordable. While there could stand to be some updating of the pool area (maybe cement patch work and painting), they seemed to be working on it because the second, smaller pool and hot tub were under renovation. It seemed to me that a lot of places in Guam are just now starting to come back from the impact of COVID (low tourist numbers so limited staffing and repairs/updates to properties and restaurants). The Westin Club Lounge was great - good food, wine and beer, plus it’s on the top floor with excellent views to the south and west. The breakfast buffet had a lot of quality options. The gym was a little small for the size of the resort, but it worked. Bonus - plenty of garage parking. The staff was friendly and helpful across the entire resort. I’d absolutely stay here again!!