危地馬拉皇家洲際酒店(InterContinental Hotels Real Guatemala)

TERRIBLE RECEPTION; I was shocked with reception Alejandro and Kurt. They were rude and not kind. This behaviors are not suitable IHG and INTERCONTINENTAL philosophy. They were lie. Room is not clean. Staff not helpful. IHG membership and loyalty not meaning anything.

Very nice property. One of the best steaks I have ever eaten. I spoke to the executive Chef, Chef Oscar he is a top notch chef. If you order sushi make sure that you notice that an order of sashimi is 10 pcs for 2 pcs equals 20 but they took care of the oversight. Great place to stay in Guatemala City

Para el precio que se paga mal servicio. No hay valet parquin estacionamiento complicado habitaciones normales como los hoteles de al rededor que cuentan la Mitad que este. No vale la pena pagar tanto

If I could give more stars I would. The staffs were friendly and their service was attentive and very helpful. Especially thanks to the people in the Market restaurants 100/100, I can only remember Jessica and Bartolomé names but all of them were so nice. The staffs who were doing the rooms were very nice and clean my room every day. Thank you so much for made us feel so comfortable during our stay.

El hotel muy bueno! Las habitaciones limpias, cómodas y amplias! no tenían camas adicionales, pero nos proporcionaron colcha y almohada para dormir en sillón

Mal servicio de limpieza a la habitación y el personal de el counter esta vez fue bastante grosero y poco ágil .. me pareció raro el desayuno no estuviera incluido pq en las tarifas de expedía siempre lo está .

La tensión fue super buena, el personal muy amable en todas las áreas que fui (GYM, Recepción, Restaurantes). La ducha tiene una presión muy buena para lav**** el cabello cuando tienes en abundante cantidad =D Lo único que no me gusto fue la cama, muy incomoda (como ya vieja) estaba hundida en la parte de la cabecera.

Upon arrival, they requested a credit card. My hotel was booked and paid through *******. They double charged me for my stay even though it was paid in full. The room service was nice. The spa was amazing. We had a noisy room next to us and the phone rang all night and they were extremely loud. When they phone rang in their room. Ours did too. Overall not a bad stay but they charged my card after it was paid in full. They said they were charging a deposit but actually charged me for my entire stay. When we checked out I requested a receipt to show zero balance and they refused to provide stating I paid through *******.