Terrible service. Reception staff was poorly trained, unhelpful and ignorant. They wanted to charge our 3 night stay upfront, despite having secured the room with my credit card. I asked to pay everything at check out (which is the normal way of doing it). The staff agreed but when we got back to our room the following evening, the staff had, at their manager’s request, locked us out of our room until we paid in advance. I felt like a criminal. This whole mess despite them having my credit card as security and us having a written confirmation. Never again!
The FOUR Ratingen Dusseldorf Airport is perfectly located in a quiet area of the city of Ratingen, but within a stone throw of the Dusseldorf airport, Dusseldorf and Essen fair. Leisure and business travellers equally find a relaxing spot in one of our comfortably equipped rooms. The hotel impresses with spacious, elegantly designed and light-flooded rooms. Each room has free Wi-Fi, air conditioning, satellite TV and panoramic glass showers. The spa and gym invites you to relax. Finnish sauna and steam bath as well as a yoga room are available to guests. Unwind after a long and tiring day and immerse yourself in the relaxation area. Round off the day with a delicious meal or a after work drink in our restaurant and bar. Or discover the vibrant city of Dusseldorf with its extensive shopping areas, numerous restaurants and trendsetting bars as well as outstanding museums and historic buildings and sights.