設有健身室的奧利夫布蘭奇酒店

這裏的住宿總是令人驚歎!房間乾淨舒適。工作人員總是很好,熱情。在這次特別訪問期間,我們的服務員Kervin太棒了!他提供了很棒的客戶服務,超越一切,以確保我們擁有我們需要的一切。謝謝!我真的很喜歡這個物業!❤️

乾淨整潔，周圍環境好

作爲與妻子一起旅行的商務旅行者,我想放棄的關鍵方面是關鍵和關鍵方面1:乾淨的房間-優秀的2:好牀-優秀的3:新鮮的毛巾,熱水,優質的肥皂-優秀的4:熱早餐 - 極好 5:自助停車場 - 照明 - 極好 6:鍛鍊區 - 明亮,寬敞 7:房間內咖啡 - 極好 8:商務中心打印:高效 這家酒店在上述所有方面都非常出色。作爲獎勵,這些房間和公共區域最近都用新鮮的油漆,乾淨的地毯和沒有“地毯新鮮”的味道進行裝修,我也不想被出售,或者感覺每個服務活動都是小費或高價格的額外服務,我會推薦這家酒店朋友家人和商業夥伴。感謝超值和高質量的捆綁!!Bobus

提供的第一個房間有一個破爛的無法使用的淋浴,如果房間打掃得很乾淨,應該會注意到。巴斯有黑色的頭髮。第二個房間在大樓的另一邊,所以面對馬路和吵鬧。牀很舒服,但感覺潮溼。冰箱裏有破架子,微門鎖很難打開。如果您在接待處詢問,您可以得到免費的瓶裝水。下午晚些時候的女士很友好,但早餐團隊絕對不是。早餐有限,有毛刺和麪包/火腿/奶酪,如果你喜歡這種東西,你可以在微微熱身。燕麥片,吐司或百吉餅。茶沒有牛奶,但他們確實有厄爾·格雷。酒店不是一塵不染,但電梯裏有幾桶溼巾,很好,所以你可以自己打掃東西。健身房很小,但是工具包可以有兩個跑步機,一個步步器和電子槓鈴。

Worst hotel experience ever and I’m still dealing with it. Steven, the night manager, is a liar. The elevator is broken and has been for some time now and I was told it will be for awhile. They put us on the 3rd floor. We decided it was fine and would deal with lugging all our luggage up three flights of stairs as a family of 5. The hallway outside our room was 88 degrees per the thermostat on the wall. Again, we would deal with that since it wasn’t our room. We drop our luggage and go eat. When we get back it’s after 9:00 and getting ready for bed. We notice the A/C in the room is not getting any cooler. Our floor is sticky. Even the carpet is sticky. I go down to the front desk and talk to Steven. He was apologetic and another worker told us they’d move us to a room down the hall and wanted us to go check to make sure the A/C was working. 🚩 red flag. I ask if there was the same amount of beds and I was told yes. My husband goes down to check and there were not enough beds. So I go back down to the front desk and tell them. Steven looked very surprised by this. He then says he can move us to the first floor. I ask if there’s the same amount of beds. He tells me no. They don’t have any more suites available. I send a text to my husband and he says no he doesn’t want to lug all the luggage and kids down and still have to squeeze into the beds. I tell Steven that my husband said no he didn’t want to move. Steven then tells me he’s giving us 3,000 points and he got the price down to $75. I said okay. Never did I say we were leaving the hotel or wanted to check out. At 7:30 the following morning we were awoken by someone trying to come in our room. The door opened and hit the lock bar. Scared all of us. My husband goes out to see what it’s about and a man is standing there saying he was told we were checked out and he needed to fix the A/C. This was news to me because me and Steven never had that conversation. 30 minutes later, the same guy and a front desk clerk both come up and told my husband we were checked out. So after getting all the kids up and around we load up in the car and I go to check out. Cherita at the front desk was extremely rude and said she had called Steven at home and woke him up and he told her we were checked out and now to charge us the full price of the room. I said no, he said it would be $75. She was very rude so I asked for her name. She grabbed her name tag and basically pushed it in my face. I grabbed the business card for the district manager. I called and left a message for Katrina the DM. Two days later Katrina calls me and apologizes and says that’s not the way she does things. She asked for my email and said if I gave her a couple days she would send me a receipt for $0.00 balance. I thought okay. That’s great. We get home from vacation and check our credit card statement. We have been charged the full price of the room. I call the hotel and Steven answers. I explain to him w

我和家人一起去橄欖店旅行,家人團聚。我沒有選擇這家酒店,但因爲管理,我認爲我不會留在這家機構,以便將來訪問。管理人員不聽,似乎很專心。當我要求與總經理講話時,總經理沒有迴應,而業務管理當局似乎很激動,因爲我要求與他講話。在前台與業務經理發生的整個事件令人尷尬,如果她能抽出時間聽我和我的家庭的話,情況本來是可以避免的。此外,如果她能在接到請求時通知總經理尤金·佩雷斯,也許我們不會被視爲企圖竊取服務。在反案發生後,我們只用了不到50分鐘就從信用卡中刪除了欺詐警告。我們沒有機會糾正這一錯誤,因爲缺乏敏感和溝通技巧。一個戴着維護名牌的年輕人比總經理和業務經理表現出更多的同情和關切,並且明白當你旅行時,如果銀行從同一地點看到多個費用,那麼銀行就會發現相同的數額。銀行可能會在卡片上應用欺詐警報。您有錯誤的人經營酒店。其他工作人員也很棒。卡桑德拉很棒,馬利克。他們對待您就像真正感激您的業務一樣。我們又多住了一晚,總經理從不來和我談心,甚至連出來的機會都沒有。我用過另一張信用卡所以沒有理由和我聊天。還有.....因爲付款問題,清潔人員沒有按要求在我們房間放乾淨毛巾。即使在我們結賬後,也沒有收到我們的毛巾。晚上回來拿毛巾時,我不得不去前台。注意:清潔人員告訴我們,我們必須去前台結帳。不是管理。我假期的2個小時都花在處理這個問題上。

我叫蘇珊牛頓,我是國際衛生大會會員。我通過國際衛生大會預訂這家酒店時,每晚獲得$75.82的金額。$20.47稅/收費3晚等於$247.9 08/28/21-08/31/21,我被放在#325房間。08/29/21我一早就醒來,房間裏有螞蟻,螞蟻滿桌子,滿桌,滿衣服,我嚇壞了,完全不相信,馬上打電話到前台。服務員來到我的房間,看到螞蟻的大量滋生,然後她用蟲子噴劑消滅了這個區域。我被分配到另一個房間後不久。房間號111。那天上午我大部分時間都在洗衣服。洗衣房的2台烘乾機壞了,3台洗衣機都給其他住戶拿走了。服務員很熱心,幫我把物品放到洗衣房裏。我也沒有一個服務員來幫我洗衣服。我不得不買洗衣粉來做我自己的衣服。爲了減輕打擊,我每晚入住的優惠降到了65.00,我接受了這個優惠。在#111房間,浴缸有一個大裂口,可能會導致切口,我避免踩到它。淋浴很不舒服。我沒有抱怨,因爲我覺得...這和它一樣好。很失望。我已經很緊張了。我睡覺的時候開着燈,怕有更多蟲子爬到我身上。在08/31/21退房的時候。我收到一筆金額爲$247.94的最終賬單。最初預訂酒店時所報金額相同。沒有調整。事實上,我的第一晚所收的費用比通過IHG所報的費用多。我等了一個小時多,前台人員試圖與管理層聯繫。被告知要寫封信,有人會稍後給我打電話並調整成本。我有我的經歷的照片和視頻。這不是一個乾淨的承諾和良好的客戶服務需要的。這些問題應該立即由管理層處理和解決。我還沒有與經理交談。我有更多視頻和圖片。但是文件太大,無法附加。我需要立即得到答案。我需要國際衛生集團和燭木套房管理人員的正式道歉。我想要退款。從雅虎郵箱發送的Android從雅虎郵箱發送的Android