海牙霍夫維弗湖附近酒店

我和我的妻子在這家酒店住了一個多星期。我們有一個非常非常愉快的住宿。寬敞舒適的房間和非常乾淨的浴室。這家酒店位於市中心的中間。當我們辦理入住時,Nese女士和Ingo先生在前台,他們非常友好和樂於助人。所有工作人員都非常友好地與我們一起移動。我們會再次回到這家酒店。我們可以推薦這家酒店。Bala先生和夫人/英國

Comfy and cozy hotel, really nice to stay hotel. Close to the train station, equipped with everything you need. Tasted breakfast. Not the first time I have stayed in this hotel chain, recommended

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

Room (upgrade received as HHonors Diamond member) was very clean and spacious as was the hotel and corridors in general. Executive lounge has a nice terrace and offered a very good variety of food during happy hour. Breakfast buffet is rich and of very good quality. The breakfast room can be very busy but guests can also use additional seating in the adjacent bar, so this is not a problem. The hotel is about 15 minutes walk away from the Binnenhof. Overall one of the best Hilton hotels we have stayed so far.

很棒的酒店,員工很好,服務很棒,體驗非凡。我和朋友在那裏住了一個星期,每天早上/中午11點之前離開酒店。後來我們得到了一個有新浴缸的清潔房間,廚房也被重新填充了。個人很酷。想呆久一點

住了1噸。酒店就在海濱的盡頭。美麗的景色和海上的日落。在登記入住時,我們詢問了一間標準客房和高級客房,因爲我們沒有事先預製好我們的訪問,接待處的女士費了一點力氣就能賣給我們一間高級客房,但當我問我們是否可以同時看到兩間客房時,她說不是因爲她一個人接待(在其他酒店,我們被賦予了審視自己的鑰匙)。標準海景房非常漂亮,但她也建議我們不需要在餐廳預訂吃飯,而且週一晚上我們認爲沒必要,我們錯了,只有1個廚師在上面,所以無法在那裏吃飯。決定步行進城吃飯,明確走公路路線,酒店建議靠港後走一條路,不是個好方案,經過漫長的黑暗探索出口被堵住了,所以堅持走公路。早上退房,在老城區一個美麗的麪包店吃了一頓可愛的早餐,比在酒店25歐元的早餐要好。如果訪問美麗的登哈格海灘,會再次入住。

工作人員都很開朗而且友好。很乾淨，價格實惠，房間也不算小。很高興它就位於車站前面。 不過，我可以清楚聽到隔壁房間的噪音。而且雖然有窗戶，但是打不開，所以住宿的時候很鬱悶。我打開空調，但有時它會自動關閉。

在閱讀了各種負面評論(預訂了我的旅行!)之後,我對於我在這裏呆了幾個晚上有些擔心。到達後,我驚喜地發現酒店很乾淨,儘管入住過程很耗時。mI的房間很小,但對於我的需求,還是可以接受的,也很乾淨。一進房間,我就試着打下電話到接待處,澄清一個小問題,他們不理我電話,在20-30分鐘的時間內,我打了3-4次,一次嘗試,讓電話響了10分鐘。沒有回答。我仔細看了之後,終於在小信息表中找到了我需要的信息。第二天,我請了一天假,我想呆在房間裏寫郵件等等,所以我把“請補房”的字樣寫在早上8點,然後出去吃早餐。地板上有4、5個人在做家務,他們似乎決定,除了我的,他們應該做每個單人房間。我不得不在午餐時間再次去接待處,因爲我發現我的鑰匙壞了。接待處的這位先生花了25分鐘(我花時間)才給我弄了一把新鑰匙,除了“系統啓動”之外,沒有其他解釋。也是在這個時候,我特別問他們是否確保我的房間被整理好,我保證他會聯繫管家以確保它能夠完成。我出去吃午飯。我三點前回來,房間無人照看。我去接待處,這次登記投訴,被很粗魯地告訴“這是jsut,因爲客房部的工作人員很忙”。顯然如此!!Bnusy整天在每個房間做着,除了唯一的房間,門上掛着“請現在給我收拾房間”的牌子!!我要求和經理說話,被拒絕了。從我回避回答我的請求中可以清楚地看出,接待員不想讓我和馬納吉拉說話。我說我真的想和經理說話後,我被告知她很忙,但很快就要來了。我原以爲他會做一些事情與經理聯繫,比如拿起電話或去找她,結果他只是開始忽視我,開始與另一個客戶打交道,我覺得這種行爲非常不禮貌。當我對此提出抗議時,他憤怒地表示:“我正在通過電子郵件處理你的問題--你只是看不到我在屏幕上寫什麼。”15分鐘的沉默之後,我再次向經理提出要求,她告訴我她太忙了,沒有時間和我說話,我回到房間,客房部終於在1500到達。這些服務失敗與3*評級的酒店是不兼容的,但這件事的關鍵是這些煩惱都是與人相關的。這不是任何個人問題--這些事情都是例行公事,即使在最便宜的酒店裏也處理得非常優雅。我期待從所謂的5開始的財產中得到更多。作爲最新的自己,真是令人遺憾

When we arrived the reception was empty. There was not even a welcome drink in the room. The cleanliness of the hotel in general and the room in particular left a lot to be desired. Nothing you would expect from a 5 star hotel.The room was horribly decorated. The rug under the bed was completely crooked, and a wooden lamp that almost pierced my eyes twice. Over the bed there was a button that said do not disturb with a night light so bright it was impossible to sleep well. The bedroom furniture was old and chipped.The bathtub had one of the faucets broken.The hotstone massage was one of the worst ever. Impossible to relax when the masseuse tries to make conversation and makes so much noise with the stones that it is impossible to relax even 1 min. The pool was okay. The rest of the SPA we did not try.We booked dinner at reception but when we arrived at the restaurant there was no reservation. The rest was across the street from the hotel, very uncomfortable having to go out to dinner in another building, especially on a cold and rainy day. But the worst was yet to come. We asked if it would be possible to make a bowl of rice or pasta for our 3 year old daughter but they refused. What restaurant, much more than 5 stars, refuses to make a simple rice for a child? Neither the poorest restaurant nor a 3 star hotel. Then we ordered fondue for two. When the waitress brought us the food came a plate with 5 small pieces of grilled meat and a tiny bowl of fries. When we said that it was not what we had ordered, but the fondue, they told us that the restaurant no longer made fondue. But then why was it on the menu? Why didn't the employee who served us the first time inform us that there was no fondue? As the dish that came was very little food for 2 adults and 1 child, we ordered another steak. Waiting another 30 min. When the waitress came with the plate, she dumped the fries all over the floor. We had to wait a little longer for the fries.The steak was good but for 30€ you expected a little more than 5 tiny strips of meat and a small bowl of pre-fried supermarket potatoes. Needless to say, our 3 year old daughter ate very poorly.Definitely untrained and very unfriendly staff.Breakfast was mediocre for a 5 star hotel. Breakfast at the level of a 2 star pension. 5 star hotel has absolutely nothing. At most 3 stars and already very forced. In the end they wanted to charge us 15€ for the car park when the reservation we made on booking.com said that the car park was free. As we complained about the bad service they did, they decided to withdraw the 15€ from the final bill and the two tonic waters we drank for dinner. Hotel not recommendable at all.

A large hotel, conveniently situated close to the station, and also the centre of Leiden. Very friendly and helpful staff. The room was clean and pleasant, and the bed comfortable. At a very reasonable price too! I would certainly stay here again if I return to lovely Leiden. Definitely Recommended.