海牙溫泉酒店

This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose! Incidently, I said I was going to put a review out and Jimmy the manager said ” You must be truthful”.

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

住了1噸。酒店就在海濱的盡頭。美麗的景色和海上的日落。在登記入住時,我們詢問了一間標準客房和高級客房,因爲我們沒有事先預製好我們的訪問,接待處的女士費了一點力氣就能賣給我們一間高級客房,但當我問我們是否可以同時看到兩間客房時,她說不是因爲她一個人接待(在其他酒店,我們被賦予了審視自己的鑰匙)。標準海景房非常漂亮,但她也建議我們不需要在餐廳預訂吃飯,而且週一晚上我們認爲沒必要,我們錯了,只有1個廚師在上面,所以無法在那裏吃飯。決定步行進城吃飯,明確走公路路線,酒店建議靠港後走一條路,不是個好方案,經過漫長的黑暗探索出口被堵住了,所以堅持走公路。早上退房,在老城區一個美麗的麪包店吃了一頓可愛的早餐,比在酒店25歐元的早餐要好。如果訪問美麗的登哈格海灘,會再次入住。

我們的臥室乾淨舒適,牀很舒服。酒店位於市中心,自助早餐不錯。然而,俯被覆蓋的“通道”購物商場的房間幾乎沒有自然光,而且很吵(在通道早期開始清潔,當商店開放時,管道音樂幾乎是連續的!)。我們有兩個房間,一個俯通道,另一個在大樓前面,稍微小一點,但更舒適。最令人沮喪的是,我們預訂了酒店,因爲它有一個停車場,但當我們到達時,我們被問到是否駕駛電動汽車,並告訴我們,正如我們所做的那樣,我們將無法使用停車場,因爲“電動汽車是火災風險”!!!這特別令人惱火,因爲我們在預訂中提到我們會駕駛電動汽車。缺點:沒有電動汽車停車場,房間俯“通道”吵鬧和黑暗。優點:乾淨,舒適的牀,中央。

和夥伴一起去週末度假,發現The Social Hub既實惠又舒適。房間整潔,維護得很好,雖然浴室小了點。特別喜歡那裏有多少自然光。我們與工作人員以及其他客人進行了非常友好的互動。雖然社交中心並不便宜,但海牙的酒店往往很昂貴,這足以接近我樂意推薦的最低價格。

It's a very nice hotel, located in the center of the city. Beautiful design, the rooms are pleasant. The breakfast is good. Those who come with a car are advised not to park in the parking lot below the hotel, because it is expensive. We camped in a parking lot within walking distance (of course after dropping off our luggage at the hotel) on Geest Street 1. We had a less pleasant experience, our daughter felt sick, and they had no idea where to refer us and we were even sent to the emergency which turned out to have been closed for 3 years. So only health, and enjoy.

在海牙最的購物街裏,裝飾的房間,的,客人和遊樂場,免費咖啡。 夫的不利是你不想離開

This is an older hotel and the upkeep hasn’t been up to standards. The security chain on our door was missing, and the shower head in the bathroom was not appropriate for the shower stall, which has a half wall of glass separating it from the rest of the bathroom, with the other half open. Instead of directing the water straight down (rainfall style) the non-adjustable shower head spreads the water pattern out, which sprays water out of the shower stall into the other half of the bathroom. We had to use the flexible shower wand to keep from making a mess in the bathroom. Breakfast was good, but very crowded on Saturdays. We booked the room with dinner included, but there seemed to have been communication or procedural problems between the front desk staff (which were very nice, but the way) and the restaurant staff (also very nice) on how to use the coupons. We’re issued a multiday coupon, which the restaurant staff insisted they had to take from us on the first day for proof of service, so we had to go back and asked for individual coupons for each day. The location was a little far from center of town, so walking there takes 30-45 minutes. It’s close to parks though, so good if you like nature. In conclusion, it’s an okay place to stay, but not someplace to rave about.

友好的接待amd它也有儲物櫃可以保存我們的行李退房後,一個大而乾淨的房間。一個不錯的地方!

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.