I called around 10:30 PM and was told I could come as long as I arrived before midnight. What I didn’t realize (and what wasn’t made clear on the phone) was that I needed to book online in advance. To be fair, I probably could’ve asked or reserved right away, so I take some responsibility there. When I arrived, I was told for the first time that after 10 PM they don’t accept new guests unless they have an online reservation beforehand. This was confusing since there were still available beds. Although I explained the situation politely the response felt distant and unaccommodating. I understand rules are rules and miscommunications between two parties can always occur, but a warmer tone and clearer instructions over the phone would have made all the difference. I wish the staff all the best and hope future guests have a smoother experience.
翻譯