海牙Spinozahuis附近酒店

checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.

Room (upgrade received as HHonors Diamond member) was very clean and spacious as was the hotel and corridors in general. Executive lounge has a nice terrace and offered a very good variety of food during happy hour. Breakfast buffet is rich and of very good quality. The breakfast room can be very busy but guests can also use additional seating in the adjacent bar, so this is not a problem. The hotel is about 15 minutes walk away from the Binnenhof. Overall one of the best Hilton hotels we have stayed so far.

很棒的酒店,員工很好,服務很棒,體驗非凡。我和朋友在那裏住了一個星期,每天早上/中午11點之前離開酒店。後來我們得到了一個有新浴缸的清潔房間,廚房也被重新填充了。個人很酷。想呆久一點

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.

住了1噸。酒店就在海濱的盡頭。美麗的景色和海上的日落。在登記入住時,我們詢問了一間標準客房和高級客房,因爲我們沒有事先預製好我們的訪問,接待處的女士費了一點力氣就能賣給我們一間高級客房,但當我問我們是否可以同時看到兩間客房時,她說不是因爲她一個人接待(在其他酒店,我們被賦予了審視自己的鑰匙)。標準海景房非常漂亮,但她也建議我們不需要在餐廳預訂吃飯,而且週一晚上我們認爲沒必要,我們錯了,只有1個廚師在上面,所以無法在那裏吃飯。決定步行進城吃飯,明確走公路路線,酒店建議靠港後走一條路,不是個好方案,經過漫長的黑暗探索出口被堵住了,所以堅持走公路。早上退房,在老城區一個美麗的麪包店吃了一頓可愛的早餐,比在酒店25歐元的早餐要好。如果訪問美麗的登哈格海灘,會再次入住。

我們完全自發(一天前預訂)到達荷蘭,和我們的狗一起登機。接待很,房間裏已經準備好了一隻狗,裏面有球和美味的。我們在地下樓住在舊樓裏 房間大小沒問題 但是沒有一個箱子的面 還有一個箱子 只是一個帶有一些衣服的洗裏也只有2個毛,不幸的是,洗裏也沒有加熱....das還很冷。不幸的是牀裏也有,我,洗時沒有出去...不漂亮。牀不舒服 但我們是水牀睡覺 你覺得我們很外面的空間有點“”,租車自行車在門前了,其實,所有東西可以用很少的努力來讓人更有吸引力。是的,我只能同意前面的發言者,很亮,但位置不,大約100米,就在海灘上,走到邊,可能5到10分鐘的步行。- ,我們付了2晚180€,我認爲價格性價比是正確的,我不想大吃,早餐我不能評價我們在外面吃早餐。幸運的是,我們有超天氣,不過只是去室睡覺,我真的很利,可以用它生活。-我想這真的只是對那些只想留在那兒短暫的人。很不幸,酒店不適合長時間。

工作人員都很開朗而且友好。很乾淨，價格實惠，房間也不算小。很高興它就位於車站前面。 不過，我可以清楚聽到隔壁房間的噪音。而且雖然有窗戶，但是打不開，所以住宿的時候很鬱悶。我打開空調，但有時它會自動關閉。

很棒的飯店，大廳很安靜。方便的自動超市機器隨時為您提供食物和飲料。工作人員會說半荷蘭語，但提供了一個很棒的乾淨整潔的酒店。出差出差，地點不錯。大海就在轉角處。照片看起來和現實一樣，所以我不會在評論中包含照片。

在閱讀了各種負面評論(預訂了我的旅行!)之後,我對於我在這裏呆了幾個晚上有些擔心。到達後,我驚喜地發現酒店很乾淨,儘管入住過程很耗時。mI的房間很小,但對於我的需求,還是可以接受的,也很乾淨。一進房間,我就試着打下電話到接待處,澄清一個小問題,他們不理我電話,在20-30分鐘的時間內,我打了3-4次,一次嘗試,讓電話響了10分鐘。沒有回答。我仔細看了之後,終於在小信息表中找到了我需要的信息。第二天,我請了一天假,我想呆在房間裏寫郵件等等,所以我把“請補房”的字樣寫在早上8點,然後出去吃早餐。地板上有4、5個人在做家務,他們似乎決定,除了我的,他們應該做每個單人房間。我不得不在午餐時間再次去接待處,因爲我發現我的鑰匙壞了。接待處的這位先生花了25分鐘(我花時間)才給我弄了一把新鑰匙,除了“系統啓動”之外,沒有其他解釋。也是在這個時候,我特別問他們是否確保我的房間被整理好,我保證他會聯繫管家以確保它能夠完成。我出去吃午飯。我三點前回來,房間無人照看。我去接待處,這次登記投訴,被很粗魯地告訴“這是jsut,因爲客房部的工作人員很忙”。顯然如此!!Bnusy整天在每個房間做着,除了唯一的房間,門上掛着“請現在給我收拾房間”的牌子!!我要求和經理說話,被拒絕了。從我回避回答我的請求中可以清楚地看出,接待員不想讓我和馬納吉拉說話。我說我真的想和經理說話後,我被告知她很忙,但很快就要來了。我原以爲他會做一些事情與經理聯繫,比如拿起電話或去找她,結果他只是開始忽視我,開始與另一個客戶打交道,我覺得這種行爲非常不禮貌。當我對此提出抗議時,他憤怒地表示:“我正在通過電子郵件處理你的問題--你只是看不到我在屏幕上寫什麼。”15分鐘的沉默之後,我再次向經理提出要求,她告訴我她太忙了,沒有時間和我說話,我回到房間,客房部終於在1500到達。這些服務失敗與3*評級的酒店是不兼容的,但這件事的關鍵是這些煩惱都是與人相關的。這不是任何個人問題--這些事情都是例行公事,即使在最便宜的酒店裏也處理得非常優雅。我期待從所謂的5開始的財產中得到更多。作爲最新的自己,真是令人遺憾

Hebben hier twee nachten geslapen en waren echt blij met de goede matrassen! Ook ontzettend aardige staff. Maar voor een splinternieuw hotel zijn er wel wat dingen waar van je denkt; huh? Je kunt bijvoorbeeld in de kamer door een melk glas wand zo de badkamer in kijken, waar dan een gordijntje voor geduwd kan worden, ook de wc. De klimaat beheersing in de kamer is niet zelf te regelen: elke keer als ik hem op kouder zette ging hij automatisch weer naar stand 0. Ook werkte de chromecast op de tv niet (hier moest je dan perse voor aanmelden voor een punten spaar programma, anders had je zo’n slome wifi dat casten niet werkte.) Ook zijn de deuren van de kamers zo ontzettend zwaar dat het lastig was om hem te openen.