It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.
坐落於中心區,不論您是商務出差還是休閑旅遊收藏家都是理想的下榻之處。附近很多景點,包括Real-Life Xcape、老市政廳和Old City Hall都離酒店不遠。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱、空調和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的温馨感。咖啡壺/茶壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。在酒吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Vlaamsch Broodhuys Frederik Hendriklaan(Vlaamsch Broodhuys Frederik Hendriklaan)(西餐)、Brooklyn Burgers & Steaks(Brooklyn Burgers & Steaks)(其他西餐)和Du Passage(其他西餐)也許是可以讓您找到答案的地方。酒店休閑區提供了各類設施,您可以在這裏舒緩身心壓力。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客2023.03.16
Quirky modern hotel in the centre of Den Hague in an old block that has been rejuvenated. Very friendly and helpful welcome. Eccentric decor, with plenty of collections of everyday items, as though our society is being studied and viewed by an anthropologist from a different world. The breakfast was really excellent with plenty of choice. Comfortable rooms, sparkling clean with crisp bed linen and a good shower.
坐落於中心區的海牙voco,IHG集團酒店,會讓您在海牙擁有別樣的體驗,開展一段難忘的旅行。旅客們會發現Johan de Witthuis、Statue of Johan de Witt和Hofkwartier距離酒店都不遠。酒店為您在客房內配備了熨衣設備、房內保險箱和空調,所有入住的客人均可便捷的使用。有飲水需求的旅客,酒店還為您提供了咖啡壺/茶壺和瓶裝水。除此之外,配備有24小時熱水的浴室是您消除一天疲勞的好地方。在空閑的時候,去咖啡廳喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Wiener Konditorei(banketbakkerij Wiener Konditorei)(其他西餐)、Strandclub Wij(Strandclub Wij)(西餐)或Restaurant Bog(其他西餐)品嚐下一流的推薦美食。旅客可以去健身室揮灑汗水,重煥活力。酒店的會議廳將熱情的服務與專業的素質完美地結合在一起。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
訪訪客2023.03.25
It's a very nice hotel, located in the center of the city. Beautiful design, the rooms are pleasant. The breakfast is good. Those who come with a car are advised not to park in the parking lot below the hotel, because it is expensive. We camped in a parking lot within walking distance (of course after dropping off our luggage at the hotel) on Geest Street 1. We had a less pleasant experience, our daughter felt sick, and they had no idea where to refer us and we were even sent to the emergency which turned out to have been closed for 3 years. So only health, and enjoy.
This modern hotel has a split personality. Some elements rate 5 star some 0 or minus. My wife and I stayed for three nights in their only disabled access room in June, it costs about 200 euros per night excluding breakfast. We were delayed arriving so didn't check in until around 2300. Check in staff were very good and we went up to our room. It had been made up (maybe?) but not cleaned! Excretia in the toilet bowl, bits of second hand toothpaste in the sink (which was blocked up). Complained to the night porter who came up to the room just after midnight as was genuinely embarrassed. But, the hotel was full and this was the only accessable room in the hotel! The room was given a quick clean to get us through the night. The following morning met by the very good manager who again apologised cancelled the nights charge from the bill (we paid in advanced) and said he would rectify the situation. He (Jimmy) was ashamed and seemed quite frankly shocked. We went out for the day and came back to a very clean room. On our 2nd and final full day the room was not made up at all, beds not made, no towels no toilet roll coffee etc. Again complained to the two very nice young women on reception who were very nice and very apologetic. It was our last night and were given a free (and very good breakfast). Serving manager and staff could not have been more helpful. So, great location, really great staff, great breakfast, awful, awful housekeeping (apparently sub contracted out). Should you stay in the Mercure Den Hague? You choose! Incidently, I said I was going to put a review out and Jimmy the manager said ” You must be truthful”.
附近很多景點,包括Brouwerij Scheveninger、Fietsverhuur和Du Nord Rijwielen都離酒店不遠。酒店坐落於韋斯特布魯克公園邊,附近還有很多景點包括Omniversum和Waterkant。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備、空調和衣櫃/衣櫥。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。可以去酒店咖啡廳,舒適的環境,可供您休憩放鬆。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的Kaldi koffie en Thee(咖啡店)和Vlaamsch Broodhuys Frederik Hendriklaan(Vlaamsch Broodhuys Frederik Hendriklaan)(西餐)不妨可以試試。住客既能在 室內泳池揮灑汗水,也可以在Spa放鬆身心。酒店開放旅遊票務專櫃,方便需要訂票的旅客。
一座位於海牙的時尚酒店,免費提供無網上網服務和早餐從海牙議會智選假日酒店®乘坐火車不到半小時即可到達鹿特丹-海牙機場(Rotterdam The Hague Airport) 和史基浦國際機場 (Schiphol International Airport),步行 10 分鐘即可到達中央火車站(Central Station)。 國會大廈(Binnenhof) 和著名的 莫瑞泰斯 (Mauritshuis)藝術博物館距離酒店僅幾步之遙,酒店歡迎您參觀這座荷蘭政府藝術中心以及諸多荷蘭油畫大師的故鄉。商務旅行者步行僅兩分鐘即可到達最近的電車站,騎車 20 分鐘可到達世界論壇會議中心(World Forum Convention Centre)。 酒店的高級會議室可舉辦最多八人的會議與講座。從酒店出發步行五分鐘可到達埃舍爾博物館(Escher Museum),館內珍藏了荷蘭平面藝術家 M.C. 所創作的無限樓梯和不可能的建築。埃舍爾 (Escher)。您可稍微再走遠一些來到 女王宮(Paleis Noordeinde),這裡是荷蘭皇室的官方住所,乘電車經過幾個站便到達斯海弗寧恩海灘 (Scheveningen Beach)。您可到附近的 Plein 公共停車場或酒店的私人地下車庫停放車輛。 住宿包含自助早餐,包括 Great Room 的新鮮咖啡和羊角麪包以及燻肉與荷蘭乾酪。晚上,酒店的工作人員可為您推薦一家上等酒吧以便您品嚐優質的荷蘭啤酒。
訪訪客2023.03.26
checking into a hotel, one would typically expect a welcoming sense of hospitality and warmth - at the very least. I did not feel that way with the ladies behind the reception desk. 1. Upon entering room, the bedsheets were sloppy, untidy and scruffy. This lack of care and attention to detail already spoke volumes to me about the hotel's take on caretaking and thoughtfulness of its service. 2. so no surprise then, that I later called the reception from the room to ask if they could loan me an international adaptor, to which they FIRST said I had to collect it myself at reception, and then LATER was quick to sing to a different tune by saying they had none left after I prompted them further and asked them politely why they couldn't send it to my room. 3. On my second day of accommodation, housekeeping knocked on my door - to which I jovially said out loud, 'no thank you until I check out.' The knocks came intermittently for another 6 times with 20-30 mins interval - until I had to get out of the bathroom to put the 'do not disturb' sign at my door. A little extreme with efficiency but, I mean, I kept saying it every other 20-30 mins, so I hardly think they needed the actualy door sign to get my point to begin with. Anyway, this major annoyance occurred the next day in the same fashion as well. All in all, great location for a hotel but the staff definitely need lots more training on the true QUALITY and PROFESSIONALISM of genuine HOSPITALITY. This is afterall, part of the IHG band so, my stay here this round was a definite disappointment.
This is an older hotel and the upkeep hasn’t been up to standards. The security chain on our door was missing, and the shower head in the bathroom was not appropriate for the shower stall, which has a half wall of glass separating it from the rest of the bathroom, with the other half open. Instead of directing the water straight down (rainfall style) the non-adjustable shower head spreads the water pattern out, which sprays water out of the shower stall into the other half of the bathroom. We had to use the flexible shower wand to keep from making a mess in the bathroom. Breakfast was good, but very crowded on Saturdays. We booked the room with dinner included, but there seemed to have been communication or procedural problems between the front desk staff (which were very nice, but the way) and the restaurant staff (also very nice) on how to use the coupons. We’re issued a multiday coupon, which the restaurant staff insisted they had to take from us on the first day for proof of service, so we had to go back and asked for individual coupons for each day. The location was a little far from center of town, so walking there takes 30-45 minutes. It’s close to parks though, so good if you like nature. In conclusion, it’s an okay place to stay, but not someplace to rave about.