Very nice hotel but during check-out, a man at reception with a moustache was exceptionally rude. We had left a key somewhere and he accused us of stealing it, I was baffled and offended and told him it was left someplace in the hotel but he kept shouting at us. Our cab was waiting for us but because he kept us, our fare was an extra ¥2300 of waiting fee. This man was also impolite in the few phone conversations I had today. An otherwise fine stay spoilt by some nasty staff