I would never write a negative review or comments about a small business without talking to the business about the issue. I live on the coast, I support coastal businesses and believe that is how we keep our community thriving. I am writing this so that others are aware of the lack of assistance or care at the Miramar Inn and Suites. I am not posting on Nextdoor for feedback for, or against, only awareness. I have spent a great deal of time searching their website and have found nothing to support the action they took the night of March 12th. Both my husband and I are ill. My husband booked an online reservation for 3 nights at Miramar Inn and Suites on Sunday afternoon for the grandson who lives with us and is a college student. Due to our illness we did not want him contaminated. He had been away all weekend, arriving at the Miramar Inn and Suites around 11:15pm to check in. They refused to let him stay at the hotel since he is only 19. The credit card was not an issue, my husband volunteered to go to the Inn to sign. They said absolutely he could not stay there under any circumstances due to his age. It states clearly any child age 12 or over is an adult. Nowhere does it say you must be 21 to stay. I called today and tried to talk to the manager. I have a very rough voice currently due to illness. I explained to him calmly and clearly (with a very scratchy voice) that I wanted to speak to someone who could make a policy change/exception. I asked him if the owner was local. He said yes. I explained I had a negative situation I wanted to talk to the owner about since they could make a policy exception/change. I told him I did not want to write anything negative until I could talk to someone in authority. He was not friendly but said I could talk to him. I advised the manager that I wanted to only explain this one time and I would tell him. He said he did not like the tone I was using. I was calm but my voice rough. I said he had a choice to either talk to me or I would write a negative narrative about the situation of last night, and that I did not want to write a negative review. He started yelling that he was listening but using a lot of angry words. I hung up. It was clear he did not care about the situation nor the reputation of the Miramar Inn and Suites. A business needs to know that they have an employee acting on their behalf as an adversary vs as an advocate for the business. This is even more important when a business is locally owned. As they say on the airlines you have a choice when flying. You have a choice when booking accommodations on the coast, so be aware of the lack of service of Miramar Inn and Suites when booking.
滿意
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