曼都拉C酒店的評價

BEWARE! I booked into this “resort” last week as a guest, and paid up front for 5 nights for a nice holiday to visit my elderly mother in Mandurah. Unfortunately on the second day, I had misplaced my swipe key card and locked myself out of the “resort”. I phoned the owner who absolutely refused to assist, citing $400 (the balance of the stay) and for the inconvenience and the replacement of another swipe key card. The response was excessive. As it was a “Resort", I asked the person on reception, however the response was cool and they said they could not prove who I was nor would they allow me entry. Further they said that they could not assist me as the Air BnB had nothing to do with them. I asked if I could simply pass through a sliding door in reception to obtain entry via the pool area to the sliding door to my apartment. I was refused entry. The owner then contacted me and ordered me to leave the premises immediately. Unfortunately all my belongings were in the apartment including my car keys. It was an untenable situation. I was shocked. I feel I stepped into a fight between the owner and the resort. The owner threatened to have my car towed away if I did not leave immediately. It was terrible. Eventually, after much protest, I was given access to my belongings but “kicked out” with no alternative accomodation - I had 4 nights left of my prepaid booking!. It was late and I had to then book some alternative accomodation during my stay in Mandurah. I contacted Air BnB, and to their credit, have apologised for this diabolical treatment. They have agreed to refund my money on a pro rata. Unfortunately the owner has been excessively phoning me demanding extra money and texting me and accusing me of stealing face washers and linen from the apartment. Please folks, avoid stepping into this hot mess. BEWARE!