荷頓山Oakley Vault附近酒店

我丈夫安決定在2022年6月20日在密西西比加的希爾頓美多瓦萊酒店住一晚。我使用該應用程序簽入,期望使用數字密鑰。原因不明,我無法訪問數字鑰匙,並接近櫃檯。我被允許進入一個房間,一旦進入房間,我意識到這不是我預訂的房間。我給前台打電話問能不能把我放在我預定的房間,他們通知我一定要從前台來覈實我確實預訂了一間不同的房間。我去前台給他們我的預訂號,他們問我用信用卡再次預訂那個房間,我做了。他們給了我一個我原本預訂的房間的新鑰匙。我一進屋就安頓下來,十分鐘後,有人敲門,有人告訴我是保安。保安沒有身份證明或制服,當我問他是否能出示身份證明時,他拒絕了,變得非常無禮。在這一點上,我很害怕,並問這是不是身份不明的工作人員接近我的門,拒絕出示身份證。他堅持要我出示身份證,因爲顯然預訂房間的人(我自己)取消了預訂。我告訴他們我沒有打任何取消電話。我要求管理層,當管理層接近時,我向他出示我的身份證,告訴他我覺得自己受到了騷擾,因爲他顯然犯了一個錯誤。怎麼能在沒有確認號碼的情況下取消我的預訂?他最終向我道歉了但我們剩下的逗留非常不安我打電話給管理層解釋第二天的事件,並收到了我認爲是衷心道歉的道歉,並保證它將得到糾正,第二天我將收到後續電子郵件。三個月後,經理阿蘭·勒布朗先生甚至在我在他的語音郵件和前台留言後,也沒有收到經理阿蘭·勒布朗先生的消息。寫此評論是因爲我對前台、主管和管理水平的整體服務非常失望,這個事件本不應該發生,也沒有解決。我是希爾頓榮譽會員,我仍然對發生在本該是和平停留期間的事件感到非常悲痛。

So to start I’m an avid IHG hotel user so I am very familiar with the standards and practices. All of the Holiday inn expresses that I’ve stayed in start breakfast at 6:30 during the week, and 7:30 on the weekend. Here it’s 7 every day which makes it tight for the working person Then we get to the breakfast, no boiled eggs, no cream cheese and spreads No cartons of milk. A very poor spread, and not the usual standard, I’m used to. With regards to the staff and the cleanliness, this was very good. Just a shame it’s not the whole package

Only stayed for one night but it was worth using my points! First time ever in George town and i was there for a meeting. Everything surpassed my expectations... The staff are really polite, the room was super clean, the grab and go breakfast was good. Cant say enough good things about this Best Western... And thats why its definitely my new favorite would recommend to anyone. 10/10

I usually don’t write reviews but in case any of you are immunocompromised or care about cleanliness, I felt that I should warn you. I ended up have a nightmare of a stay for a few hours here. I was in town for my grandmother's funeral. I arrived quite tired after my flight and having worked earlier. Initially, things were fine. Check in went smoothly and quickly thankfully. I reserved a one bedroom suite. All I wanted to do was eat dinner, shower and sleep. After dinner arrived via uber eats, I ate in the living area and watched tv. About two hours into my stay, I went to the washroom and noticed a hair on the folded towels. Gross. I went over to the bed and noticed hairs on the top blanket and pillowcase. I lifted the blanket and found more hairs. Clearly, a new blanket and linen was not placed on the bed. Instead, I imagine the staff just remade the bed using the linen the previous guest used. I also noticed a stain on the top blanket and one of the pillowcases. So I went down and spoke to the front desk. The guy there had a hoodie on, I didn’t get his name, I guess the hoodie covered the name tag. I told him about the hairs, he seemed surprised, look at the computer and said there aren’t any other rooms available. I told him, “that’s fine, I would like to just leave. Please cancel my reservation.” He then became rude and said “you checked in two hours ago, if you had told me right away, I could have done something. I can’t cancel your reservation.” I tried to explain to him that I had been eating dinner and didn’t think to immediately inspect the linen and towels when I first got to the room. Because when paying over $300 CAD a night for a hotel room, I like to assume that the room will be clean. I guess that was my mistake. He started talking over me and repeating himself over and over. I kept trying to explain, “I don’t want another room. I want the rest of my stay cancelled.” I had reserved the room for three nights. But he just continued talking over me. Finally, I told him I would call customer service and left. It was very upsetting conversing with someone so rude and unapologetic. Back in the room, I called customer service. The agent I spoke to was very kind and apologized despite it not being her fault. She agreed that I should be able to assume that the room would be clean and shouldn’t need to inspect the bed and towels when I first get to the room. She unfortunately couldn’t cancel my stay since it was still active and said that the hotel staff would have it cancel it. She said she would send a message to the hotel to let them know of the cleanliness issue. I then looked for a new hotel to stay at and fortunately found one close by and left. As I was leaving (this was about 3 hours after arriving), I saw a different guy at the front desk. I gave him my keys and told him I was leaving and to please check me out. He was confused as he had seen me check in earlier. I explained to him what h

儘管它正在建設中,但我住的房間絕對漂亮。絕對是我預訂的最好的房間之一,不久將來還會再次住在這裏。快樂的客戶。

新酒店,乾淨的現代化客房和免費停車場。如果不是在抵達時值班的接待人員,他們的問候包括一個凸起的眉毛,我不得不解釋我在那裏檢查(驚喜)。她確實沒有問題地着手檢查我們,但成功地讓我們感到完全不便。也許她的工作描述可以寫得更好。

枕頭很好,很軟,牀墊很舒服,很喜歡這個地方內外看的多麼漂亮,也很喜歡,不用和家人一起忍受整整一個星期。

請很好,它很偏遠,沒有前台..你得到一個密碼來訪問房間。對於價格來說,這個地方是好的。

We had booked the small ‘Jack’ room on-line for one night at this very Scottish bed and breakfast style inn. When we arrived we decided to stay for two nights and upon viewing the Jack room quickly realized that it would not have done for one night and certainly not two. It is tiny, plain, has no extra room even for a chair and has no control over air con or heating in the room. Luckily, the Harrett jacuzzi suite in the Carriage House annex was available for two nights so we treated ourselves. The room is large with a huge four poster king. It was a bit odd having the tub in the corner of the room, and the sink and toilet around a little corner but still quite open so not very private, but quite ok for us long-married types. Sparkling clean, delightfully quiet, lovely bed linens all contributed to a relaxing mini-vacation in Fergus.