Shivavilas palace is one of my favourite destinations of all time, and it is not just because it is a palace converted into a luxury hotel. The sheer fact that this is one of the few properties which ticks all the boxes of luxury, hospitality, exemplary customer service and overall satisfaction levels just makes it an amazing place to spend a nice weekend or vacation especially if looking for good stay options around Hampi. The approach to the hotel is very easy, there are well tarred roads all the way to the parking lot, the parking area is safe and secure. The check in and check out process is extremely nice and simple. The staff are always ready to help with a smile on their faces. The property is large and expansive, with plenty of things to see and do. The library was particularly well kept with tons of interesting books. We had booked the deluxe rooms and the rooms are very large and airy, maintained very neatly and all the necessary amenities are well stocked. The bathrooms are large and airy as well. 10/10 score for the way the management has managed to retain the old world charm of the palace whilst ensuring all the modern amenities are provided. The restaurant is fantastic although menu items seemed limited at first, the taste and quality and quantity more than make up for that. Room service was quick and efficient as well. The staff went out of the way to ensure we had a fantastic time. I would like to Arun for the excellent room service of all the delicious food we ordered, Roopesh at the restaurant for amazing service whenever we went downstairs to dine there, especially for breakfast. The front office staff Lokesh, Praveen and Tejaswini were very helpful with the check in and checkout formalities, and very knowledgeable in suggesting us things to do during our stay there. Special mention to Shankar the driver here, who also turns into a travel guide. He has excellent knowledge of the entire region here. He drove us all the way to Hampi and took us to every important historical site and explained to us the tiny little details behind every monument. He also ensured we stopped at the best viewpoints and lunch restaurant, making it a 100% perfect Hampi trip for us. Please do not hesitate to use Shivavilas palace’s taxi services for Hampi sightseeing, it is worth every penny and more. Last but not the least, thanks to the manager here, Ms. Abha who spent time with us helping us curate our sightseeing itinerary on the 3 days that we spent there. Thanks for all the amazing hospitality and excellent customer service, team Shivavilas! Will be back to visit Sandur again in a different season, perhaps in Monsoon.
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