來自住宿之回應: Thank you for sharing your feedback! We sincerely apologize for your unpleasant experience and are truly sorry for the inconvenience you encountered during your stay. Your feedback is very important to us, and we will use it to improve our facilities, services, and communication. We hope to have the opportunity to welcome you back and provide you with a much better experience in the future.
來自住宿之回應: Dear NiteshkumarThank you for your kind words! We're glad you enjoyed our beautiful view.We hope to see you again on your next visit!Best regardsChantra Khiri Chalet Team
來自住宿之回應: Dear lamsear,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointing experience during your stay. Please accept our sincere apologies for the inconvenience you encountered.We are very concerned about the issues you mentioned, including the outdated facilities, hygiene concerns, lack of shuttle service, and the service attitude you experienced. These do not reflect the standards we aim to uphold. Your feedback has been shared with our management and relevant teams for immediate investigation and corrective action.Regarding the check-in process, transportation services, and additional charges, we understand your frustration and will carefully review our policies to ensure they are clearly communicated and handled more professionally in the future.While we regret that we did not meet your expectations this time, we truly appreciate your comments, as they help us identify areas for improvement. We hope you might consider giving us another opportunity to offer you a better experience in the future.Warm regards,Chantra Khiri Chalet Chiang Mai