河內龍邊火車站附近酒店

酒店位置好，近還劍湖，周圍吃飯的地方很多，到哪都方便。房間很乾凈，早餐很贊！酒店工作人員都很nice，能看出在服務方面下了很多功夫。尤其是Nova，專門的中文對接人員，管家服務，非常貼心熱情，中文也很好。向她諮詢了去下龍灣旅遊的事宜，並最終從這裏定了兩天一晚的遊船，事實證明非常明智，特別完美的旅行！

Hotel staff is really good . Their service level is amazing. My special gratitude goes to Sally and Tienanh . They always put smile on faces and very quick on responds whenever we want ..absolutely a marvelous place to stay . Thank you .

Wonderful and attentive reception, lovely rooms in a hotel that’s really very close to everything. And do not forget to visit their awesome rooftop terrace bar. Van Anli and Vuong make by farthe best Martinis this side of the Mekong! The views are spectacular!

酒店客房一共就四十七間房的樣子，設計師Bill Bensley 把歌劇元素融入到了酒店的每一處細節，一層演出區轉角將開放式酒吧與舞台分開，後台則是全日制餐廳。璀璨的方格網吊頂以及歌劇舞枱佈景，彩排舞台、化粧間、復古禮服、還有幾十件法國殖民時期的老物件一應俱全。每個樓層都有藝術家、設計師、音樂家等各自主題，甚至每間客房都有對應主題的大師和不同風格的戲劇場景。整體來説是一家中型酒店，一眼驚艷，服務細節符合價位，備品選用也是大瓶裝，中規中矩，mini bar非酒精類免費，每天一續。the living room免費下午茶，晚上免費各類酒，小吃全包，從性價比角度來説還是值得的，周邊屬於絕對的富人區，各種奢侈品店鋪林立，晚上有入夜儀式，開夜床後送了眼罩和小禮物，數據線會幫你用皮扣扣起來，小細節還是拉滿。 河內嘉佩樂今年B1層的光輝Koki日料獲得1星 ，只有14個座位，提供類似 Omekase 的set，價格比較貴（晚上基本套餐 5500000/人，8500000/人），2月14日提前郵件預訂6點半晚餐，到了基本滿座。菜單是固定的選擇不多，出品都很不錯。 我們選擇的基本套餐，一是兩種囗味的蛤蜊鐵板燒，二是車海蝦鐵板燒配香草醬汁，三是招牌八重山牛肉，牛鼻子認證真的很無語，四是製作了20分鐘的koki招牌蒜香雞肉炒飯，最後的甜品在旁邊的休息廳進餐，是抹茶冰淇淋大福和日式熱甜甜圈的組合。最後香檳和飲用水單獨收了2000000萬，感謝日本大叔主廚，真的帥氣。 河內嘉佩樂早餐在一樓大堂吧旁全日餐廳 Backstage。 Backstage 餐廳最大程度上還原了歌劇院元素，打造了一個通透而華麗的金色大廳，掛滿了歌劇院服飾作為裝飾，鮮花是黃色蝴蝶蘭，菜單是 “Diva’s menu”。 嘉佩樂的早餐從來不會讓人失望，幾乎都是單點，單點菜單簡直眼花繚亂，第一頁便是越南特色河粉，被我們的地導評為河內前三的河粉食物，還有其他傳統美食例如法包三明治等。西式方面，早餐有進口法國的新鮮生蠔和煙燻三文魚華夫餅誠意十足，各式蛋類尤其是班尼迪克蛋做的出神入化，可麗餅，華夫餅也很好吃。 大廚在越南本地享譽盛名，足不出户已經可以在酒店內吃到非常nice，此行已經很滿足了。

A wonderful hotel. It is a haven in the chaos of busy Hanoi. It is well located with many options surrounding it also very clean, all as advertised. The staff are also fabulous. We were there as part of an organised tour. I don't agree that I need 200 characters to submit a review

The service is consistent and professional throughout. It has been, in fact, enhanced since my previous stay during it's opening year. For one, the executive lounge is in full swing, albeit plagued by occasional inconsiderate guests who talk for prolonged periods on their mobile phones or book the meeting room for the purpose of dining with their friends on the pretext of discussing work. The lobby moniterance can be more effective i.e. enforcing orderly conduct and behaviour over rowdy and aggressive mainland Chinese tourists. Devices and voices should be kept to a minimum in public spaces to maintain proper decorum. The hotel ground staff need to be more vigilant in this regard. That said, the service staff are to be highly commended. The Guest Experience Manager, Ms. Hannah, is extremely approachable and knowledgeable. She provided me with valuable tips on places of interests within the city and beyond. She always makes herself available and is often seen interacting passionately with guests around the property. Certainly, the executive lounge staff, Lucas, Kevin, Audrey, Estee, Lynn and Crystal are very attentive and guest-centric. No request is ever overwhelming for them and they portray the executive lounge to a very high standard. I was touched by staff who recognised me though my previous stay was some two years back. Concierge, Mr. Ku, welcomed me warmly with his sincere and genuine hospitality style. The Duty Manager, Mr. Harry, did his best to resolve my room issues and was always following up diligently on my preferences. Front Office staff, Ellen and Anna, who were also present since the opening of the hotel, maintain their friendly and charming dispositions. The lobby bar staff are impressive, with dedicated staff like Duc and Mr. Thang, the outlet manager, who remembered me by name and concocted a special ginger/lemongrass tea when he found out that I had a dry throat. I'm looking forward to forthcoming stays at this property whenever I pass through Hanoi. Dr. Sam Jay Yeo Accor Live Limitless (Diamond) Singapore

酒店很大，環境還不錯，服務也很到家，會主動幫我開門，提行李，很貼心。不過門前的交通道路是比較堵塞的。我們去check in的時候因為訂購的雙床房沒有房間了，酒店免費幫我們升級了房型，超級感謝

房間還好，比較大一點，有兩個房間，適合家人一起出行，朋友一起出去旅行。酒店的環境還比較好。就在西湖邊上，離西湖很近的，5分鐘就可以走到西湖邊上。這裏附近有很多特色的小吃，樓下有一個越南米粉店，離河內的景點都比較近一點。

非常好的酒店，非常友好的工作人員！ 酒店在一個商場附近，公寓是比較現代化的那種，還有泳池可惜一直沒時間去 房間很大很乾凈，安保也不錯 租摩託車的小夥伴可以停在地下停車場 工作人員非常負責！感謝

We stayed in a twin room for one night. The room was decent clean and tidy. Tea and coffee station hairdryer, mini fridge and safety deposit box were provided. The shower was in the bath which poured water onto the floor as ran down the sides. Had a lovely view out of the window of Hanoi on the night our next door room was having a party with some other rooms and they left their door on the latch which made the alarm go off continuously we tried to complain by ringing reception and never got an answer after 20 minutes when we went down to reception they didn't understand what was happening so I had to go back and video the door alarm going off before anything was done. Breakfast was okay nothing special run-of-the-mill toast omelette and soup wasn't the cheapest Hotel we've stayed in.wasn't really worth the money.