1961老城區酒店(Old Quarter Hotel 1961)

The one star is for the bed, which was comfortable for sleep. To explain the review title: 1. No communication from staff, after e-mail contact with reception. 2. No welcome to the premises or any explanation of rooms, facilities or issue resolution. 3. Incorrect small and dirty room initially allocated. Needed complaint. 4. Second room had a dead / inoperable TV, a dirty fridge with a cockroach inside, no lighting in the bathroom area, bar a plug-in light bulb. Clearly a safety hazard. Another complaint. Nothing done to correct any issue, despite 5 days’ stay. 5. The floor was full of dirt, old hair and other debris. Another complaint. Floor finally cleaned on Day#3. 6. The ‘service’ was dependent upon complaining to the front desk reception ‘manager’ . No initiative from staff to please. Even toilet roll and a tea cup had to be requested! An absolute disaster of a ‘hotel’, which I would not recommend to my worst enemy, let alone relatives, friends and colleagues. There are far better stays and this place gives Hanoi a bad name. Steer very clear of the 1961 Old Quarter Hotel.

We had booked a “deluxe double room with window”, when we arrived at 11pm after travelling back from Ha Giang Loop they told us our room had a water problem with the shower and so they have moved our room for a little cheaper, however, this new room doesn’t have a private bathroom it was across the hall and was shared. When we asked to see the room first before agreeing to stay in it we heard a man in the next room complaining that there wasn’t any water in that bathroom either. He said he will have the shower sorted by 7am for us as we had to leave at 8:30am for a flight. We agreed to stay as it was so late, however when we taken our bags up and sat on the bed we could feel all the metal springs by hand!!! We used the toilet and the water had ran out so we couldn’t flush, it was getting worse!! It also smelt like cat urine everywhere!! We agreed not to stay here as it’s the worst place we have EVER stayed & we do a lot of travelling!! So we walked out and found a hotel round the corner who have a room for us. So glad we made the decision, breakfast included, taken our bags to our room, looked after us and taken us to the airport for a good rate. This hotel was called JaCosmo hotel & spa - more expensive but had a wonderful sleep and a lovely hot shower!! Brian on the front desk was very helpful to us and thanks to his late night team who got the room ready for us after midnight!!

我和我的家人以前從未去過這麼糟糕的酒店。工作人員很粗魯，直到我們在應用程序上顯示預訂並預付款後才確認我們的預訂。房間條件與他們描述的相差甚遠。它有可怕的黴菌和糊狀氣味。有些地方很髒，而且他們似乎很少認真對待清潔工作。請注意，不要選擇這個地方。

我們來到河內並於 2023 年 1 月 3 日預訂了這家酒店。不要來這裡。完全讓我們對河內的第一個晚上失去了興趣。我們在到達之前就已經付款了，他們在嘗試出示我們的文件一段時間後找不到我們的預訂，他們終於給了我們一把鑰匙。房間太髒了，我們從來沒有使用過浴室，甚至不想睡在床上。沒有提供水。迫不及待地想離開那裡。花點錢去更好的酒店。

我們一行 4 人，所以預訂 2 個房間 6/11。我們團提前轉了房費50%的押金，提前告訴我們晚上要晚點。當我們在 22:00 登記入住時，我們被安排在一個完全不同的房間（比我們預訂的房間差得多）。打電話問，酒店老闆說只剩下房間了，不入住要交押金。實際上是 22 點，所以我們不得不去，否則我們不知道去哪裡。第二天退房時，我們仍然收取全額房費。