河內諾富特套房酒店的評價

來自住宿之回應: Dear Valued Guest, Thank you for your positive feedback regarding the spacious room and breakfast offerings. We acknowledge your concerns about the language barrier at the front desk and the transportation costs. Your insights are valuable, and we appreciate your understanding. Best regards, Novotel Suites Hanoi

來自住宿之回應: 親愛的賓客，感謝您抽出寶貴時間分享您在河內諾富特套房飯店的入住體驗。對於您遇到的服務問題，我們深表歉意。當您致電尋求電磁爐維修協助時，電話卻被掛斷，無人前來服務，我們深感抱歉。這並非我們力求達到的服務標準。對於飲用水供應方面帶給您的困擾，我們也深表歉意。雖然我們每天為每間客房提供兩瓶飲用水，但我們理解您在入住三天期間提出此要求是合理的，我們本應以更靈活、更禮貌的方式處理。最重要的是，對於您與我們團隊溝通不良的情況，我們深感抱歉。我們理解這給您帶來的不便。我們已立即與前台和客房服務團隊溝通，以解決這些問題。本週我們將進行額外的賓客服務、產品知識和英語溝通的培訓。我們重視您的回饋，並期待有機會再次歡迎您光臨，為您提供應得的服務。此致，阮翠先生（Thuy Nguyen 先生），賓客關係經理，河內諾富特套房飯店

來自住宿之回應: Dear Valued GuestWe are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi.Thanks for the feedback. Good to know the room's amenities, like the washing machine, hit the spot. Appreciate the recommendation, too - we'll make sure to pass it on! Looking forward to welcoming you back if you're in the area again.Sincerely,Novotel Suites Hanoi Management

來自住宿之回應: Dear Valued Guest,Thank you for your lovely feedback! We’re so glad you enjoyed our breakfast, found the Cầu Giấy location convenient, and slept well on our comfortable beds.Our FB and Housekeeping teams will be very happy to hear this. We look forward to welcoming you back for another good night’s sleep and a hearty breakfast soon!Best regards,Front Office TeamNovotel Suites Hanoi

來自住宿之回應: Dear Valued Guest,Thank you for your wonderful 5-star review!We’re so happy you loved your spacious, bright and comfortable room, and found our location convenient with great value.We can’t wait to welcome you back to Novotel Suites Hanoi!Best regards,The Novotel Team

來自住宿之回應: Dear Valued Guest,Thank you for such a thoughtful and detailed review! We’re delighted to hear you and your family enjoyed the spacious 2-bedroom suite layout, well-maintained rooms, and the vibrant Cầu Giấy neighborhood full of cafes.Our Engineering and Housekeeping teams work hard every day to keep our “10+ year young” hotel fresh and comfortable, so your comment means a lot to them. We’re also very happy the breakfast exceeded your expectations and gave your family an energized start.It was our pleasure hosting you. We look forward to welcoming your family back to your “home in Hanoi” again soon!Warmest regards,Front Office ManagerNovotel Suites Hanoi

來自住宿之回應: Dear Valued Guest,Thank you so much for your wonderful 5-star review!We are thrilled to hear that you found our rooms, service, and facilities all great, and that our Front Desk team impressed you with their diligence and enthusiasm. Your kind words will be shared with the entire team - they will be so motivated.We are also delighted that you enjoyed our rich breakfast, especially our Vietnamese Pho. It's one of our guests' favorites!Thank you for choosing Novotel Suites Hanoi and for your promise to stay with us again. We can't wait to welcome you back on your next trip to Hanoi!Warmest regards,NGUYEN XUAN ThuyGuest Experience ManagerNovotel Suites Hanoi

來自住宿之回應: Dear Valued Guest, We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon. Sincerely, Novotel Suites Hanoi Management

來自住宿之回應: Dear Valued GuestWe are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon. Sincerely, Novotel Suites Hanoi Management

來自住宿之回應: Dear Valued Guest,Thank you for your excellent review! We’re delighted you found great value for money, enjoyed the spacious room for three, and had a great experience at our basement spa.Our team works hard to keep the environment pleasant and the price fair, so your feedback means a lot. We’re also proud that our spa is considered “above average domestically” - we’ll share this with the team!We hope to welcome you back to Novotel Suites Hanoi for another great stay soon.Warmest regards,Front Office ManagerNovotel Suites Hanoi

來自住宿之回應: 親愛的賓客：感謝您與我們分享您在河內諾富特套房飯店的入住體驗。我們很高興得知您對我們的服務、客房和前台工作人員印象深刻。我們也很高興得知成為雅高集團的會員物有所值。我們的目標是為每位賓客提供愉悅的入住體驗和難忘的體驗。我們很榮幸能成為雅高集團的一員，並致力於讓每位賓客都能感受到賓至如歸的感受。再次感謝您的好評，我們期待很快再次為您服務！此致，河內諾富特套房飯店管理層

來自住宿之回應: Dear Valued Guest, Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, rooms and Front Desk staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

來自住宿之回應: Dear Valued Guest,Thank you for bringing this important matter to our attention, and we sincerely apologize for the concern this caused during your stay.Guest privacy and comfort are our absolute top priorities. We take your feedback about the bathroom window coverage extremely seriously. This issue has been escalated immediately to our Management and Engineering teams for urgent review and rectification. We are inspecting all rooms with this layout to ensure full privacy coverage is provided for every guest.We deeply regret that we did not meet your expectations on this occasion. If you are open to it, we would greatly appreciate the opportunity to speak with you directly to address this personally and make this right. Sincerely,Mr. Thuy NguyenFront Office ManagerNovotel Suites Hanoi

來自住宿之回應: Dear Mr. Lin, Thank you very much for sharing your valuable feedback. We are delighted to hear that you have enjoyed your stay at Novotel Suites Hanoi. We strive to provide our guests with the highest level of comfort and service, and it is gratifying to know that we were successful in doing so for you. We look forward to welcoming you back again soon. Sincerely, Novotel Suites Hanoi Management