My sister and I had booked a room from March 24 to April 4, 2023 and went to see the hotel before we were to check in. We were not able to see a room because we were told all the rooms were booked but the rooms looked just like the pictures on *********** Nothing could have been further from the truth. The condition of the hotel was deplorable. The carpets in the hallway were worn and badly stained, there was mold on all the windows (which were propped open by a coat hanger), the pot light fixture in the bathroom was dangling from the ceiling by bare wires, the taps were rusty and corroded. There was a cup on the bathroom counter that was stuck to the counter. I saw no towels or face cloths and the linen on the beds was threadbare and stained. The wallpaper was peeling off the wall. We had difficulty opening the balcony door and when we managed to open it we saw there was no table and chairs as advertised. In fact the balcony was so small it would not have been possible to put a table and chairs out there. When my sister went downstairs to speak to the person at the desk, she looked in the dining room and there were 2 badly stained mattresses leaning up against the dining room tables and there was a man sleeping on the bench seats covered with a dirty blanket. She advised the person we would not be staying there and paid for 1 night accommodation just to get out of our booking. When he figured out what we owed, he told us it would be 12 million Dong which is the equivalent to 800 CDN dollars. After a lot of discussion we got him down to the correct price based on the rate shown on *********** and left. I strongly recommend this listing be removed from *********** because the place is appalling.
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