查看河內酒店的住客評價

河內西喜來登酒店
4.3/545 評價
我經常出差,今年到目前為止,我已經在各地的萬豪酒店住了90晚。我大約有三分之一的時間都住在酒店裡。 在這篇評論中,我想推薦河內西湖喜來登酒店。我認為這是我住過的最好的酒店。這家酒店的服務真的非常出色。從辦理入住到退房的每個環節,你都能感受到員工的敬業精神。卓越的服務品質會讓你驚嘆不已,而餐廳的食物也非常美味。酒店的酒廊提供了優質的服務和美食,房間的舒適度也不會讓人失望。 我特別想要表揚市場部的Son先生、Hang小姐、Anh和Thuy,還有前台部門的Ivy、Linh、Loan和Hanh。他們的專業素養和細心周到給我們留下了深刻的印象。此外,我們公司在這家酒店舉辦了一次研討會,整個工作人員讓我們感受到他們既專業又貼心。這家酒店是我在河內的首選酒店——我非常喜歡它。
河內喜來登酒店
4.2/561 評價
Stayed here for two nights as a Bonvoy Titanium. The Sheraton accommodated us in a standard river view room on the first night, and upgraded us to an Ambassador Suite for the second night. Notwithstanding the suite upgrade, we elected to check out early (original reservation was for three nights) given that the rooms were very old with thin walls and did not provide for a good night's sleep. We found the Sheraton to be poor value for money, with a price point that was not commensurate with its hard product. For example, the beds in both the standard room and premium suites were hard. However, the showers were newly refurbished and had good water pressure. The furniture was old and the entire property had a classic look and feel with dark lights in both rooms and public areas. Even the Ambassador suite we moved into was quite run down, albeit spacious. There was a pesky feature where the air conditioning units activated at different times, creating air vacuums that resulted in interior doors knocking against their frames which disrupted sleep. The walls were also paper thin and we could hear an argument from a guest next door. Based on hard product alone, I would give the Sheraton 2*. The last time I stayed in a Sheraton that was so old and run down was the Sheraton Libertador in Buenos Aires which lost its flag soon after. But the property made up for the weak hard product somewhat with good service. This was true especially at the Club Lounge which also had a good F&B spread. Tuan at the front desk worked hard to make a suite available for our stay and was successful in moving us on the second night. He hoisted in my observation that colleagues told me that the Sheraton Hanoi was old but typically made up for it by having spacious suites for Titanium/Amb upgrades. While we did not get a suite for the first night, we were pleased to be able to see what the Sheraton had to offer on the suite front for the second night. On balance, we wouldn't return to a standard room at the Sheraton for the typical asking price of around USD200+. We moved to the Pan Pacific for our last night which we found to be more conveniently located and also significantly better value for money, even though I'm a GHA mid-tier member rather than top-tier. I understand the Sheraton Hanoi is planning a multi-year upgrade to both exterior and interior facilities. This cannot happen soon enough. I look forward to returning when the refurbishments are complete.

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