龜塔附近的河內酒店

在飯當天,我的姐姐們去了酒店住了3晚,雖然酒店有點小,但是這裏的工作人員非常好。我被一位叫Van Toan的鈴聲朋友介紹給我的餐廳,餐館和旅遊景點。她非常熱情,客人也一樣,謝謝阿菲拉酒店給我們一個愉快的假期!見面!!

We stayed in this excellent hotel for three nights as part of our tour of Vietnam and can't praise it enough. Situated close to the old town and 'must see sights', the best thing about this hotel are the amazing staff; customer service is second to none. We had an executive room which includes access to the executive lounge (the Level) providing soft drinks, tea and coffee throughout the day, cakes/savouries for the two hour teatime and substantial, Vietnamese style food, wine and beer in the two hour evening period. This was well worth it to relax in this quiet space after a days sightseeing. Special shout out to Nguyen Thanh Tu who was delightful and super helpful, as well as the gentleman who served us in the Level. Highly recommended.

位置很好房間很小但是很乾淨 快破不怎麼好 位置好購物

The hotel is really nice. Great staff and the room is fine. Not huge but they provide water and the bathroom is clean. They offered to store bags for us as we were going to stay on a boat for 1 night in between. Breakfast was very average but fine if you are happy to embrace the culture. Optimal location as its right around the corner from the lake and busy parts.

酒店位置還可以，服務態度也還行，就是覺得有點奇怪，我同事先到酒店的，沒有提供BOOKING和護照信息，前台直接叫出她的名字，直接就把房卡給她了。我們入住了一晚后，第二天晚上回酒店的時候，那個男生前台才找我們要護照去複印。 吃早餐前我先把房卡給那個男前台退房，他說可以了。我說我有叫送洗服務哦，他說讓我先吃早餐，等下再來核算。然後早餐吃完後去前台，他又跟我說好了，我說確定不用付錢么？他說付什麼錢？我說洗衣服的錢呀，他說等等，然後確認了一次又一次后才有人把賬單拿下來。 酒店整體都還行，但是感覺內部管理有些問題，如果我不是誠信的人，前台在兩次跟我說好了的時候，但凡任何一次我沒有追問送洗賬單的話，那他們就收不到錢了。我還問了那那種情況怎麼辦呢？前台跟我說那就是他們前台和客服服務一起承擔了。覺得內部管理和培訓需要加強一下就更好了。 早餐一般，可以吃飽，沒有特別豐盛或不豐盛之說。但是粉的味道有點奇怪，不怎麼好吃。第一次入住的時候還可以，這次明顯沒有之前的好吃了，粉的口感和湯的味道都不對。希望改善。

地理位置很方便，樓下也有法棍，河粉和雞蛋咖啡店（雖然沒那麼網紅，但也是幾十年老店–附圖）往東可以步行到三十六街，環劍湖，往西可以步行到美術館文廟和升龍皇城。 酒店設施稍微老舊了些，沒有瓶裝水（給一個桶裝在廚房），一樓門房還是很熱情的，會打招呼，搬行李和主動開門。

We spent 4 nights at the Zephyr Suites and thoroughly enjoyed our stay there for a number of reasons. We were given a free upgrade to a lovely spacious room on the 7th floor with large windows looking out onto the street and the lake. The bathroom had a wonderful shower stall and excellent facilities. The room was large, beautifully furnished and had an excellent writing desk with adequate outlets for all our devices. The WiFi in the room was excellent- fast and efficient. The beds were super comfortable with wonderful pillows and duvet- they made going to bed a real pleasure. The air-con was super efficient and cooled the room beautifully in a few minutes. My only negative about the room would be the lack of storage space for clothes- virtually no drawers and very limited hanging space and hangers- it made life for two people a bit difficult as it was impossible to unpack and put our clothes anywhere in the storage area. Whoever designed this storage space really needs to travel more and see what travellers need when they unpack. We were very impressed with the buffet breakfast at the Zephyr. There was a very good selection of different sorts of dishes and we particularly enjoyed the egg dishes prepared at the egg station. What impressed me most was the selection of breads available. I had what was possibly the best baguette I have ever eaten in Asia at the Zephyr, and the bread rolls, croissants, pains au chocolat and danish pastries were delicious. So well done Zephyr on your selection of breads and baked goods! The only other thing that would improve the breakfast would be a coffee machine where guests could get their own coffee/lattes/cappuccinos rather than the usual coffee and tea pots that sit out where the drinks are inevitably cold. The staff at the hotel were good on the whole. There were two delightful young ladies at the reception desk who were particularly friendly and helpful but unfortunately I did not get their names as the name badges they wear are so small it's impossible to see what is written on them. The men at the front desk were not nearly as friendly or as helpful as the ladies, and the hotel might consider giving the gentlemen a course in learning how to smile and be pleasant to guests. You would think that people who go into the hospitality industry would have open, friendly personalities and like the interaction with guests, but the men working at Zephyr didn't seem to have these qualities. A smile goes a long way! The transport we arranged from the hotel was excellent. We had two drivers and they were both good, in particular the young man who picked us up and dropped us at the airport during our stay. On our last overnight at the Zephyr Suites, we asked for a wake-up call at 4 a.m. as we needed to leave the hotel by 5 o'clock. Unfortunately the young man who was on duty obviously forgot and we got the call at 4.45 a.m. We had asked the front desk if we could have a packed breakfast to take

Pros: Nice and clean. Cons: No safe or breakfast. Stayed Nov-2022 for 1 night with breakfast. Booked hotel Vertis but a large group were checking out late so Jenny the receptionist took me to this upgrade sister-hotel on the same street. 2-rooms per floor. Lift but no safe. Kettles, cups, tea and coffee. Bathroom separated with glass wall, however was wallpapered over for modesty reasons. Hotel does not do breakfast but I was allowed to go to my original hotel Vertis for breakfast.

I did a quick research on T.A of the most convenient, high rated and affordable stay in Hanoi, and this place popped up. I trust (for the most part) the reviews on trip advisor before booking a place. This place worked out just fine. They were very responsive via email, sent a welcome message and asked if they can be of any additional service before arrival. Very professional, in my opinion. Upon arrival, the check in was pretty streamlined. They offered a selection of attractions, but were not at all pushy. Everything was explained well. My room was basic, but clean. AC was super cold. No elevator, but this is a hostel. I wasn’t expecting luxury. The bed was much more firmer for my liking, but again, this isn’t the Hilton. Great value for your money, in the heart of Hanoi. Everything seemed in line with the price I paid for the lodging. I decided to take them up on booking a trip to the Ha Giang loop for 3 days. There was some communication breakdown regarding my expectations upon my arrival in Ha Giang, but they took care of the problem without any hassle. Thumbs up. Things always happen, you can’t avoid that, so it’s really how the issue gets resolved that matters. Thank you for that. Also, the entire staff was top notch pleasant to deal with. I don’t remember all the names, but the one that I do ( i apologize for that) is Linh. Thank you again for a memorable stay.

1.酒店還不錯，適合旅遊和出差。 2.距離景點也不是很遠，但是附近沒啥便利店，距離比較遠。買水果的地方距離也比較遠。門口水果店的水果太貴了，別問我怎麼知道的。😂😂 3.周邊吃飯比較單一，到處都是河粉，但是味道不是特好好吃，但是可以定外賣。 以下圖片的食物，味道還不錯。