Hotel catered to the extra requests I made with no additional cost which was lovely. They the process run smoothly. Will definitely go back.
翻譯
nkinzo2024
入住日期 2024年9月
商務旅客
4.0/5
很好
發佈於 2024年9月30日
J’ai passé un bon séjour et j’ai beaucoup apprécié l’espace, les chambres, les services de chambre et l’emplacement de l’hôtel. Sauf que nous n’avions pas apprécié les appels intempestifs des responsables posants des questions sur les jours de départ alors que toutes ces informations sont fournies à l’avance le jour d’arrivée. Pour le reste CRESTA Hôtel est une endroit sûr pour le séjour des affaires et même en famille.
翻譯
來自住宿之回應: Cher Joseph NKINZO, Au nom de toute l'équipe de l'hôtel, merci d'avoir partagé votre séjour avec nous ! Il est toujours encourageant d’entendre des commentaires positifs. Nous nous efforçons de fournir un excellent service client dans tous les aspects de l'hôtel. Merci d'avoir également porté à notre attention les problèmes d'appels intempestifs, nous avons engagé les départements concernés pour prendre des mesures correctives. Nos sincères excuses pour tout inconvénient causé. Merci d'avoir également recommandé l'hôtel. Nous sommes impatients de vous accueillir à nouveau bientôt. Merci encore pour votre recommandation aux autres!
訪客
入住日期 2023年6月
商務旅客
3.0/5
發佈於 2023年6月1日
Cresta Oasis is a no-nonsense, budget hotel offering everything one needs to be comfortable. However, it is definitely not a top-end establishment so if top quality finishes and furnishings is what you're after, rather pay the premium elsewhere. The newer rooms are comfortable and the wifi worked fine. Dining experience is in line with the rest of the establishment - solid, decent food but not your top-end gourmet experience.
翻譯
來自住宿之回應: Dear Culture On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for acknowledging the location, rooms quality , WI-FI and value for money . We look forward to welcome you back soon. Thanks again for your recommendation to others!
訪客
入住日期 2023年5月
商務旅客
1.0/5
發佈於 2023年5月14日
It's not worthy the price asked, really too high for the value proposition offered. Service inefficient and incompetent. Room old and dirty. Restaurant nothing special. Staff gentle but incompetent and inefficient. ..stay away! Period: May 2023 Reason: business
翻譯
來自住宿之回應: Good day Mr. Tommaso, Thank you for taking the time to give us feedback following your recent stay at Cresta Oasis Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the price asked, really too high for the value proposition offered, service inefficient and incompetent, room old and dirty, restaurant nothing special and Staff incompetent and inefficient by no means reflects the high standard of quality and service that Cresta Oasis Hotel is usually proud to offer. I confirm therefore that we are addressing the issues you raised in serious light and corrective action will be taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether we are meeting and exceeding our Guests' expectations or not. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Oasis Hotel again soon. Regards,
訪客
入住日期 2023年3月
商務旅客
2.0/5
發佈於 2023年3月15日
My intention was to stay here and come back after returning from field visits in the rural parts of Zim, over a one month period. I ended up staying here for 6 nights only instead. Some key issues with the hotel are the following: - They use a key card system with a magnetic *****. Upon your arrival you get this card and it is supposed to work for the entire duration of your stay. In my case, I intended to stay for 8 nights at first. After one day, the key card system refused to open my door. When going back to the reception I was told by reception to not keep my key card close to my phone. I thought I did not do this but I was extra careful after this. The next day the key card could again not open mu door. Now I was sure that I did not keep my key card, next to my phone. I asked the reception again what the problem was. It finally turned out that the key card system is of low quality and always has this issue. After this, I felt I was gaslighted by the reception when they said that I must have kept my key card close to my phone. This is a terrible way of treating your customers, in my opinion - The WiFi has issues. It doesnt always work and too often you have to re-enter the password to connect again. - In your room, you are only allowed to get one half liter bottle of water. This is not enough. At the same time, I did get 3 bars of soap in my room. Totally unnecessary and instead of providing so many bars of soap, they could have provided an extra bottle of water. I went out and changed to a better hotel. Im glad I made that decision. I would not recommend anyone to stay here.
翻譯
來自住宿之回應: Dear GaitG13 On behalf of the entire hotel team, thank you for sharing about your stay with us! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel. Thank you for bringing to our attention the key configurations system issues ,Wi-Fi issues ,and water bottles concerns ,we have since taken note of the concerns and the respective departments are implementing corrective measures in order to ensure our overall guest`s experience is beyond expectation . Our sincere apologies as we fell short of your expectation on this particular occasion . We request to be granted with yet an opportunity to host you once again ! Once again, we apologize for all the inconveniences caused. Regards,
訪客
入住日期 2023年4月
商務旅客
5.0/5
傑出
發佈於 2023年4月23日
My stay at the hotel was exceptionally good, the room was good. I got good service from the front desk when i got at the hotel early hours on the 17th April 2023 from the airport. The shuttle was at the airport on time.
翻譯
來自住宿之回應: Dear Mr Peter Matimati On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for acknowledging the excellent hospitality and service rendered by our staff. We look forward to welcome you back soon. Thanks again for your recommendation to others!
訪客
入住日期 2023年3月
商務旅客
4.0/5
很好
發佈於 2023年3月15日
Situated in the CBD but not so noisy for a calm experience improve on showers and taps labelling. hot/cold labels not seen in my room the stairs though not many but tiring for those with challenges in their feet
翻譯
來自住宿之回應: Dear Siechig On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for bringing to our attention the showers and taps labelling concerns ,we have taken note for corrective action .Thank you for highlighting the stairs issue .Our sincere apologies for the inconveniences caused . We look forward to welcome you back soon. Thanks again for your recommendation to others!
ropahtravels
入住日期 2024年6月
商務旅客
4.0/5
很好
發佈於 2024年6月1日
What a wonderful experience it was stayimg at the Cresta Oasis Apartments. Am happy the staff made my stay comfortable and memorable from their security staff, reservations, front office and housekeeping.I highly recommend this hotel to anyome looking for a long stay in Harare.I stayed at their self catering apartment from December 2023 to May 2024 and during that time the staff would interact with me to make sure i had the most comfortable stay.Their apartments are spacious, with showers, clean, comfortable with great signal for Wi-Fi.During my long stay, i opted for rooms on the ground floor where the rooms have access to their garden..just adjacent to your room.This is where i would sit outside enjoy the fresh air and relax on weekends.The location is convinient if one is travelling on business and want to be in the CBD, and its fairly priced.
翻譯
來自住宿之回應: Dear Ropah, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
訪客
入住日期 2024年11月
商務旅客
5.0/5
傑出
發佈於 2024年11月30日
My business trip and stay at cresta was fantastic. I enjoyed the quietness of the place, Not forgetting the room service and packed breakfast. I liked warm bath. Cheerful staff was everywhere at the reception, restaurant, room tenders.
翻譯
訪客
入住日期 2024年11月
與好友旅遊
4.0/5
很好
發佈於 2024年11月26日
Calm, security, workers hospitality, ponctuality in services ... were your mark. However guests need to find sandals in the room for Washing and moving in
翻譯
訪客
入住日期 2024年11月
商務旅客
5.0/5
傑出
發佈於 2024年11月25日
The hotel was good with good conference centre, hospitable staff, good accommodation and natural view
翻譯
samuelseseja
入住日期 2024年11月
商務旅客
5.0/5
傑出
發佈於 2024年11月21日
Splendid!! This is very nice hotel to stay when in vacation, business trip, etc as it offers the best hospitality
翻譯
來自住宿之回應: Dear Samuel Seseja, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
eliash912
入住日期 2024年11月
其他
5.0/5
傑出
發佈於 2024年11月9日
The welcome is superb coupled with a refreshing environment and eversmiling front staff. Parking space is very secure with very helpful security personnel. There is a very wide range of Television channels to select from. Food is prepared to your standard with very patient kitchen staff.
翻譯
來自住宿之回應: Dear Eliash912, On behalf of the entire hotel team, thank you for sharing about your stay with us ! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel . Thank you for recommending the hotel. We look forward to welcome you back soon. Thanks again for your recommendation to others!
martinP3218KH
入住日期 2024年10月
商務旅客
2.0/5
發佈於 2024年10月29日
The overall comfort of the hotel is good. The staff is kind but not well trained. We had to repeatedly talk to different desk staff about our reservation. Since it was two rooms on the same reservation, they seemed confused and I thought it was worked out 3 different times, but still they tried to cherge me for the second room. On the night that I checked in, I noticed some dirty dishes from room service on the floor of a hall. When I checked out 2 days later, they were still there. The design of the hotel is very inconvenient. There is no elevator and the room numbers don’t make sense. The third floor is the 200’s and the second floor is the 300’s. My traveling companions were in a room on side of the building from me and to get there, I had to walk down two flights of stairs and then bavk up, even though we were on the same floor.
翻譯
來自住宿之回應: Good day Mr Martin, Thank you for taking the time to give us feedback following your recent stay at Cresta Oasis Hotel. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding the highlighted concerns by no means reflects the high standard of quality and service that Cresta Oasis Hotel is usually proud to offer. I confirm therefore that we are addressing the issues you raised in serious light and corrective action will be taken to rectify our shortcomings. Guest feedback is imperative for us to ensure whether we are meeting and exceeding our Guests' expectations or not. We rely on Guest feedback to determine both the positive and negative aspects of our Hotel and to improve wherever possible. Your feedback has therefore been truly invaluable to us. Thank you for assisting us in our pursuit of service excellence. We hope to have the privilege of welcoming you back to Cresta Oasis Hotel again soon. Regards,
thabanisibanda
入住日期 2024年10月
商務旅客
1.0/5
發佈於 2024年10月18日
The reception staff were not welcoming and not able to assist carrying bags up the stairs when they aware that there is no lift
翻譯
來自住宿之回應: Dear Thabani, On behalf of the entire hotel team, thank you for sharing about your stay with us! It is always encouraging to hear positive feedback. We strive to deliver excellent customer service in all aspects throughout the hotel. Thank you for bringing to our attention the staff friendliness and concierge service concern. We have since taken note of the concerns and the respective departments are implementing corrective measures in order to ensure our overall Guest`s experience is beyond expectation . Our sincere apologies as we fell short of your expectation on this particular occasion . We request to be granted with yet an opportunity to host you once again ! Once again, we apologize for all the inconveniences caused. Regards,