希思羅機場蘋果屋旅館(Apple House Guesthouse Heathrow Airport)

謎の忘れ物があった、部屋の床に2cm近く飛び出た釘があった、コンセントがたくさんあったのに刺さらない、通電しているはずなのに電源が来ないなど結局1つしか使えなかった。 水回りが不潔。チェックイン時間になっても何の連絡もなくチェックインできずにいた。

Service man is not good and polite

旅行時很棒的簡單小地方🙂我真的很感謝你在這麼短的時間內熱情款待

Have bad smell

不符合預期

從哪裡開始 - 繼續尋找，因為一定會有更好的。在收到 8 則關於如何入住的訊息後，我到達了一個與房源完全不一樣的房間。沒有床頭燈，只有一個破舊的咖啡杯，一些茶包扔在一個開放的籃子裡，水壺和風扇，我們見過的最小的浴巾尺寸為100 厘米x 55 厘米，並且被弄髒、拉扯和劈啪作響，所以我們沒有淋浴！ 去廁所嗎？任何地方都沒有流出的衛生紙（甚至連衛生紙盒都明顯被偷了）。所以給他們發了關於毛巾和衛生紙的資訊。仍在等待24小時回覆！周圍也沒有人可以詢問。 那時我們已經失去了意志，所以我第一次給 1 星評論（只是因為你不能給 0 星）

Usually I have great experiences staying in small guesthouses, but this was a disaster. Took 20 minutes to get someone to answer door despite ringing, knocking, calling and finally banging on door. In middle of call to Hotels com to find somewhere else when a man did come to the door, I assume not the owner. Meanwhile another traveller had arrived but like me had trouble understanding the man, who was rather incoherent (seemed to want me to come back in four hours which would be 1 in the morning!) and smelt of drink. She soon left to find somewhere else. I decided to stick it out and to be fair the room I was given was excellent. I should have known better as after 30 minutes I had a knock on the door and the man asked me to move myself and my stuff to a less nice room, which apparently was what I had booked. Given I was only staying for one night and there seemed no one else there, the better customer service option would have been to let me stay in the room. To be fair the room I ended up in was fine and I never saw the man again (letting myself out at 5am), but have no desire to ever return.