I'm really disappointed to have to leave a review of this nature. Especially given the room itself was nice BUT.. And its a big but. I booked one of the master suite and paid in advance. My partner arrived before me and was told there was no booking, despite him showing the owner proof of booking & confirmation of payment she was still insistent that she couldn't find the booking. It was only when my partner looked over at the list he was able to spot my name immediately. Given that the hotel only has two suites and i had booked one of them. I find it VERY strange that she couldn't see our reservation. The next day after handing in my keys after breakfast, as i was leaving the same women approached me with my booking in her hand and told me i still needed to pay. Luckily there was noone left in the dining area to witness her rather abrupt and accusatory tone of voice, as this would of been embarrassing. I informed her that i had already paid in advance, not knowing what my partner had already gone through at this point the previous day. I informed her repeatedly that i had already paid, she continued to insist i hadnt! She finally accepted that i had already paid for my stay but only after i provided proof via my online banking. The fact that my partner had already shown her proof of payment the previous evening leaves me to believe her approach to us definitely had signs of racially negative undertones. So no doubt she'll be glad to hear we won't be back!
翻譯