休斯頓西北湯博爾歡朋套房酒店(Hampton Inn & Suites by Hilton Tomball Houston NW)

There was only one staff member on duty. Every was clean ,but the tub. No house keeping staff was on duty. Cleaned the tub ourselfs. The staff member could not leave the front desk. Management needs at least two people on call at night. Very understaffed.

Overall, the hotel was great, Ron was a great size, bed was comfortable. Front desk told us they'd not long replaced the beds.....i don't think they replaced the pillows though. They weren't the greatest, definitely not Holiday Inn standard. Other than that our experience was good.

The hotel was fine for a short stay. The carpet on the fourth floor has a bad odor. The lamps in the room were very dusty. The bathroom was clean and there were plenty of towels. We thought we were getting a room with a pull out couch, but it turned out to just be a handicap accessible room that had a large chair. Luckily they were able to give us some sheets for it and my son is small enough to sleep on it. The staff were very friendly and the breakfast was convenient and nicely done. The rooms themselves are just a little dingy.

Great place to stay. Would definitely stay again!

Reserved a room with 2 queen beds & accessible restroom. Got neither of those. Shared the king size bed. Had to go to the lobby restroom to get accessible features. Very frustrating!

Good Location, looks old and not well maintained

I made reservations online and noted a request 2 places/times. Arrived and was told no way could they accommodate my request, and IF I had called instead of making reservations online, they could’ve made it happen. I persisted on how I had done everything right about the request and desk clerk agreed. After 5 min or so, he had made my request possible. EZ. Could’ve done it at first instead of hem-hawing around. Rooms are nice size, esp suite, BUT furniture is reeeally old and beat up in both rooms we were in.

The staff was very friendly and helpful

Computers were down. We were not offered anything for having to wait and never got checked in. We’re manually let in our rooms with no key. Rooms were hot and humid