休斯頓市中心/會議中心Residence Inn 酒店(Residence Inn Houston Downtown/Convention Center)

The breakfast room was spacious. The sofa bed in the room was not working. Front desk was called and they delayed in responding. In the end they couldn't provide a bed to replace the non-working sofa bed and we had to sleep on the bare floor. The shower knob was not user-friendly.

Rooms was clean but very outdated. Looked liked something from Addams family. If I was not with a group then I would’ve gotten a hotel elsewhere. Smallest tv ever. Tv was far from bed so makes your eyes hurt because it’s so small to see. No USB cord. No smart tv. We in 2023. Please keep up with the updates.

The location was perfect. We were in walking distance to good dining and entertainment options. I also appreciated the ease of access to public transportation (trolly, uber, etc.) I do wish that downtown Houston had more convenience store options in the immediate area. It would have been nice to be able to grab snacks and drinks from a place outside of the hotel without having to jump in an Uber.

It was in a convenient location. But some of my stuff got stolen. The cleanliness was poor and front desk was friendly but didn’t really act on things being told to them.

I was not impressed with the check in time. Arrived close to 6 PM and had to wait several minutes for a clean room but was lucky because some of the guest had been waiting for at least an hour. The shampoo conditioner and bodywash dispenser were empty. The hot water doesn't last very long. Overall it was a nice hotel and walking distance to the Toyota Center to watch the Rockets game. I'd considered staying there again for the price.

Clear miscommunication. Customer service is everything when your not comfortable staying in an unfamiliar place vs your home.

It's been awhile since I stayed at a residence inn. Forgot how nice it is to have the bigger room and the feeling of an apartment after a long day of work. Didn't use the kitchen but everything looked new and clean. Stainless steel appliances. Everything I needed for a four-day business trip to houston. Would definitely stay again.

Of the 5 consecutive nights, we only made the bed on the first day. No plates or cups refilled.