Fairfield Inn & Suites Waller

First room was not ready, moved to second room but TV didn’t work, then moved to third room. Young lady that was there when i check in was very professional, polite, and handled and managed the situation that she was presented with great management skills. Between moving me to other rooms, other customers were calling her because they didn’t have hot water, and other customers were in line to check in. She handled each situation and gave her full attention to each problem. I wish I had employees with this type of management skills.

The manager at the property with the thriller contacts harassed me, discriminated against me, and then lied on me when I politely asked them why didn’t they clean my room after they promised me that they would. I didn’t have any towels or any toilet paper and I stayed there for over a week. When I went downstairs to speak to the manager, I never once raised my voice. I never once was disrespectful. She just found me to be a pain because I was requiring them to do their job. When I asked her what happened? She literally sat there ignoring me. Then when I asked if there was someone else I could speak to, she threw her business card at me & threatened to put me out of the hotel if I spoke another word to her. Crazy. When I contacted the regional manager, she was unprofessional. Instead of talking to me directly & taking my concerns seriously, she decided to make a four-way call. She contacted the manager that I had an issue with, which was totally inappropriate and unprofessional. How did she think that conversation would go? When I was explaining to the general manager, what transpired, the minimum wage manager lied & said I got an attitude with housekeeping. That is a lie. I never raised my voice one time, but because I stood up for myself and calmly said that wasn’t true, they put me out. They tried to bully me because I complained. I wouldn’t even recommend this hotel to someone who needed shelter in a hurricane.

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