We have visited this establishment several times since initially enjoying our honeymoon there a few years ago. The service was always good until our most recent visit. We booked for a Sunday evening due to our limited availability, the hotel was very quiet and only saw one other visitor. After enjoying dinner at the Hotel, we went out to a local business, upon our return, we found that the entrance door had been locked from the inside and we could not enter. Hooting, shouting, calling, tried contacting all the numbers listed did not help and we could not find anybody to open for us whilst the rain was pouring down. After eventually entering the next morning, we slept in and forgot about the 10am check out. After our host, reminded us of this at 11am, we promptly packed and left. Upon calling the owner Yolande to inform her of the unfortunate situation, she was incredibly rude and kept telling us that we could have had the decency to ask for a late check out and how would they clean in time for new guests, not that there were any guests on the Monday morning. She told my wife "to calm down" as she couldn't hear her clearly. Not even an apology about being locked out. i was asked why didn't phone her as if we didn't think of that - her phone was off and the land line unanswered. Such rudeness was really unneccessary and uncalled for. Pathetic service Yolande.....
翻譯