哈特蘭貝斯特韋斯特酒店

I spoke with team on the phone and added a night to my stay after a booking error I made. I was assured that my reservation would be extended and I could stay in the same room. Unfortunately, when I returned to my room on Saturday night, very late, neither of my keys worked. I had to go back downstairs and walk to the office to have the keys refreshed. Not happy. The front desk agent did not apologize but said the extension was probably the cause. The room did not seem clean - particularly the bathtub. It felt like it had a film on it, making it more slippery. The kleenex box was empty and the shampoo and conditioner were practically empty. It was frustrating for the price of the Saturday night stay. There are so few options in the Hartland area - but I might think twice about staying with you again.

The beds were comfortable, and the room was very clean. The hotel staff were welcoming and helpful.